Frequently Asked Questions
Visit our Help section or check out our most popular FAQs below.
- How can I view and download my bills online?
- How do I check my balance?
- How do I verify I am on the correct discount?
- What should I do if I'm having problems paying my bill?
- How do I submit a meter reading?
- Why am I unable to submit a meter reading online or via your App?
Remember, you can sign in to your online account to view and download your bills, check your balance and submit meter reads.
We’ll do our very best to get back to you within 3 working days, or sooner if possible. Please have a bill to hand to answer the questions before submitting.