Frequently Asked Questions
Visit our Help section or check out our most popular FAQs below.
- How can I view and download my bills online?
- How do I check my balance?
- How do I verify I am on the correct discount?
- What should I do if I have concerns about paying my bill?
- How do I submit a meter reading?
- Why am I unable to submit a meter reading online or via your App?
Did you know you can sign in to your online account to view your bills, check your balance and submit meter reads?
We’ll do our very best to get back to you within 48 hours or sooner if possible. Please have a bill to hand to answer questions before submitting.