Frequently Asked Questions
Visit our Help section or check out our most popular FAQs below.
- How can I view and download my bills online?
- My bill is higher than expected
- How do I check my balance?
- How do I submit a meter reading?
- How do I verify I am on the correct discount?
- Why has my Level Pay amount changed?
- What should I do if I'm having problems paying my bill?
- Book a boiler service or repair
Remember, you can sign in to your online account to view and download your bills, check your balance and submit meter reads.
We’ll do our very best to get back to you within 48 hours, or sooner if possible. Please have a bill to hand to answer the questions before submitting.