How do I verify I am on the correct discount?

You can verify that you're on the correct discount by checking the discount listed on your bill. 

Here are a couple of things you can check to ensure youre currently receiving the correct discount. 

  • If you've recently signed up to us or have updated your existing plan, you can check your welcome letter or email to confirm the discount you signed up for is reflected on your bill. 

  • To see if the discounts are reflected on your bill, see the example below, which shows a 10% discount. Your discount may be itemised or displayed as one single discount. You'll also see when your current discount is ending, if applicable*. 

Please note the figures below are for illustrative purposes only.  

Bill breakdown showing discounts  

If you don't have an online account yet, register here. 

*This applies to bills issued from 22 June 2023.