What should I do if I’m having problems paying my bill?

We appreciate that these are difficult and uncertain times. If you’re worried about paying your bill, please get in touch with us straight away.

We also have a range of flexible payment options, such as:

Firstly, you should review our Billing Code of Practice. We have also provided more information below on some options we may be able to offer you:

Level Pay can help you spread the cost of your bill over the year. We will take the gas or electricity usage of your home over the last 12 months and apply our current prices to calculate your annual bill. We then simply divide by 12 to create monthly payments.           

  • Your monthly payments will be more accurate if we have access to your usage history for the last 12 months. If not, don't worry, we can work with you to estimate the monthly payment.
  • You can choose the date for your Level Pay monthly Direct Debit payment.
  • You will receive a bill as normal every two months.

To sign up for Level Pay, click here.

For installation* of a Pay As You Go Meter, we will consider the following:

  • Value of the debt
  • Age of the debt
  • Your previous payment history
  • Your ability to pay future bills
  • Any other Bord Gáis Energy accounts in your name

*Please note that if you are a tenant, we would require permission from the landlord/homeowner before installing a Pay As You Go Meter.

You must ensure that vends are made as a percentage of your top-ups will be paid towards your debt and this is also to ensure that you retain supply of your gas or electricity. Click here to view our Gas and Electricity Pay As You Go code of practices.

A payment plan allows you to make regular payments to pay an outstanding balance on your account. On a payment plan you can choose to pay a set amount on a weekly, fortnightly or monthly basis. 

For a payment plan, we will consider the following:

  • Value of the debt
  • Age of the debt
  • Your previous payment history
  • Your ability to pay future bills
  • Any other Bord Gáis Energy accounts in your name

You must then honour the payment plan if you want to retain your gas or electricity supply. We will treat all information provided to us in the strictest of confidence. If you're interested in signing up for a payment plan, fill our Payment Plan Expression of Interest Form

If you receive Social Welfare payments, you can spread the cost of your energy bills by paying regular amounts towards your bills. The money is then deducted from your weekly Social Welfare payment. You can avail of this through An Post’s Household Budget scheme. Click here for more information.

Mabs - Money Advice & Budgeting Service

We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission.

Customers can also contact the Money Advice and Budgeting Service (MABS), who provide information and assist customers with putting budget plans in place. MABS is a national, free, independent, confidential, and non-judgmental service for people in debt or at risk of getting into debt. It is funded by the Department of Social Protection. Click here to view their website for further information. The MABS helpline service is 0818 07 2000 and is open Monday to Friday 9am to 8pm. Anyone concerned about debt can also meet with one of the MABS Money Advisors on a confidential basis to discuss their concerns and assess their options.

Remember you can also save money on your bill if you pay by direct debit, and if you sign up for paperless billing.

Energy Support Fund

As mentioned above, we’ve a range of supports and services available for customers who need it. Over the years, we have worked closely with the Money Advice and Budgeting Service (MABS) and St. Vincent de Paul (SVP) who already provide a range of options that can help.

Following engagement with both partners, Bord Gáis Energy have agreed to establish an additional tool with a €1.25 million energy support fund. Through their normal assessment channels, the St. Vincent de Paul and MABS will determine the appropriate supports for clients, including whether a client is eligible for access to this fund.

Their initial priority for the fund is for clients that they are already working with and working together, in time we hope to extend this footprint in the future.

Whatever the problem, we’re always here to help. We’ll never remove supply from a customer who is actively engaging with us. Please contact us in confidence for further information and assistance.