What should I do if I'm having problems paying my bill?

Firstly, you should review our Billing code of practice. We would ask you to tell us straight away if you are having difficulty in paying your bills. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree either a payment plan or arrange to fit a Pay As You Go meter.

We have provided more information below on some options we may be able to offer you:

For a Payment Plan, we will consider the following:

  • Value of the debt
  • Age of the debt
  • Your previous payment history
  • Your ability to pay future bills
  • Any other Bord Gáis Energy accounts in your name

You must then honour the payment plan if you want to retain your gas or electricity supply. We will treat all information provided to us in the strictest of confidence.

For installation* of a Pay As You Go Meter, we will consider the following:

  • Value of the debt
  • Age of the debt
  • Your previous payment history
  • Your ability to pay future bills
  • Any other Bord Gáis Energy accounts in your name

*Please note that if you are a tenant, we would require permission from the landlord/homeowner before installing a Pay As You Go Meter.

You must ensure that vends are made as a percentage of your top-ups will be paid towards your debt and this is also to ensure that you retain supply of your gas or electricity. Click here to view our Gas and Electricity Pay As You Go code of practices.

Mabs - Money Advice & Budgeting Service

We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission.

We would recommend that you also contact the Money Advice and Budgeting Service (MABS), who provide information and assist customers in putting budget plans in place. MABS is a national, free, confidential, independent and non-judgemental service for people in debt or at risk of getting into debt and it is funded by the Department of Social Protection. The MABS helpline service is 0761 07 2000 and is open Monday to Friday 9am to 8pm, click here to view their website for further information. Anyone concerned about debt can also meet with one of the MABS Money Advisors on a confidential basis to discuss their concerns and assess their options in any one of the 52 local MABS offices nationwide.

Whatever the problem, we will do our best to help. However, if you can afford to pay your bills, but chose not to do so, we must advise you that your supply will be withdrawn. Please contact us in confidence for further information and assistance.