What is Level Pay and how does it work?

Your energy usage can fluctuate from season to season, and along with changes in the wholesale costs of gas and electricity, it's possible that you may receive high bills at certain times of the year. Level Pay can help you spread the cost of your energy bill over the year. 

Chart showing fluctuation of energy usage and payments over a year period

How does Level Pay work?

We'll take the gas or electricity usage of your home over the last 12 months and apply our current prices to calculate your annual bill. We then simply divide by 12 to calculate your monthly payments.   

Your monthly payments will be more accurate if we've access to your usage history for the last 12 months. If not, don't worry, we can work with you to estimate the monthly payment.

You can submit regular meter reads to improve the accuracy of your monthly payments. Click here for more information on submitting meter reads.

Annual Reviews

We review your account annually to ensure you're paying the correct amount each month. This account review takes into consideration current unit rates, your energy usage and your account balance. You’ll be able to see any changes to your future payments on your bill and on your online account.

Please note that after we review your account, your monthly payment amount may increase or decrease. You'll be notified by SMS if your payment amount is due to increase.

Benefits of Level Pay

  • You pay the same amount every month, so you don't feel the full effect of your increased consumption in winter.
  • You can choose the date for your Level Pay monthly Direct Debit payment.
  • You'll receive a bill as normal every two months.

To sign up to Level Pay, click the link below. Remember, you'll keep your 2% direct debit discount if you sign up.

Sign up for Level Pay

Please note: Level Pay is not available for customers on smart plans or green plans.