Can I change my existing payment method?

You can change your current payment method at any time. We recommend paying by direct debit as it’s the easiest and most convenient way to pay your bills. View our different payment methods here.

If you change your payment option, your plan may be affected in the following ways:

• If you’re not currently on direct debit or Level Pay, by signing up you’ll receive an additional 2% discount on your usage. 
• If you’re currently availing of a discount for direct debit or Level Pay and change to another payment option, you’ll lose your 2% discount.  

You can view the Direct Debit mandate here. As per our terms and conditions, you can cancel the direct debit mandate by informing your bank in writing. 

You can change your direct debit/bank details at any time on your online account. If you wish to remove direct debit/ Level Pay from your account, you can contact us here.

If you pay by direct debit but wish to make smaller, additional payments in advance of your bill, you can set up scheduled payments. This money will accumulate in your account and will be used towards your next bill. You can set up a scheduled payment on your online account. See How do I set up a scheduled payment? for more information.