How does paperless billing work?
When you turn on paperless billing, we'll no longer send your bill in the post.
Benefits of paperless billing:
- Receive 3% discount* on your energy.
- Say goodbye to messy bills and letters – with paperless, everything is at your fingertips on your phone or laptop.
- Access information instantly in a safe and secure way.
- Reduce waste and contribute to a greener environment.
How to turn on paperless billing:
You can turn on paperless billing by signing in to your online account. For more information, check out our video below:
Please note: If you're on a 12 month discount. then your paperless discount may already be included. This discount may not be applicable to all plans.
How do I get a copy of my bill?
Sign in to your online account, ensuring you’re using the correct email and password you selected when registering your online account.
Once you've signed in, select the account for which you want to view/download a bill (i.e., gas or electricity). You'll be brought to your account summary page, where you'll see three tiles at the top of the screen.
The first tile will confirm any payment which is due on your account and confirmation of your chosen payment method. There’s a clickable arrow to the bottom right of this tile which will bring you to your latest bill summary. You’ll see a ‘Download’ button which you can click to view/download your latest bill, or you can scroll down further if you’re looking for an older bill.
The second tile will confirm the amount of your latest bill, date of issue and if an actual, estimate or customer read was used. You’ll also see confirmation of your previous bill amount and the date that your next bill is due to issue. There’s a clickable arrow to the bottom right of this tile which will bring you to your latest bill summary.
The third tile will confirm if the cost on your most recent bill has been higher (red upward arrow) or lower (green downward arrow) than your previous bill. The same comparison will be confirmed on your bill for this time last year, where data is available. There’s a clickable arrow to the bottom right of this tile which will bring you to your cost and usage history.
Please note that due to our obligations under data protection laws, we only retain personal information for as long as you have an account with us. After you close your account, we’ll only retain your personal data, including bills, for a short period of time. If you require copies of your recent bills, please download these from your online account before closing your Bord Gáis Energy account, as they may not be available after you close your account.