Help and support

See below for help and ways to get in touch with us.

Help topics

Enter a keyword or phrase

How can we help you?

We aim to respond within two working days.

Use our 24-hour chatbot to check your balance, update account details, get answers to our top questions and more.

Just click the chatbot icon in the bottom-right of the screen to get started.

Sign in to your online account to view and pay bills, check your balance, submit meter readings, set up a direct debit, see your usage and more.

Check your balance, pay your bill, or submit a reading using our automated voice service. Please have a bill to hand.

Home energy 01 611 01 72

Business energy 01 611 01 75

Mon-Fri: 8am-8pm, Sat: 9am-5.30pm

Current customers 01 611 0101 (Please have your account number or bill to hand)

New customers 01 611 0151

💡 To join online, view our latest energy offers and switch in just a few simple steps.

Or write to us at:

Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.

See our business section for contact details.

Gas:Gas Networks Ireland (24 hrs): 1800 20 50 50

Electricity:ESB Networks (24 hrs): 1800 37 29 99