Please select the meter type you are looking for.

Electricity Meters

Note: Electricity customers may be eligible for a free special read if they have been long term estimated (at a minimum, the last six readings must have been estimated)

Gas Meters

24 Hour Revolving Disc Meter

This meter records your electricity usage on a single register and is installed if you are on an Urban 24 Hour or Rural 24-Hour Tariff.

How to take a reading:

Record the number on the display from left to right
Ignore any figures in red or any figures surrounded by a red box

Note: If you have night storage heaters, you may have two of these meters installed or a single Day and Night meter.

back to top

Time of Day (Day & Night) Revolving Disc Meter

This meter records your day time and night time electricity usage. If you are on a Time of Day tariff, you are more likely to have this type of meter. A separate external time switch is installed to control the tariff (clock always set to GMT).

The meter may have numbers 1 and 2 or the Roman Numerals I and II against each register. On all ESB Networks’ meters, ‘1’ is your night consumption and ‘2’ is your day consumption.

How to take a reading:

Record the number on the display from left to right on each of the registers

Note: Ignore any figures in red or any figures surrounded by a red box

back to top

24 Hour Electronic Meter

If you are on an urban or rural 24-hour tariff you will have a 24-hour meter which may be electronic. These meters record your electricity usage on a single digital display.

How to take a reading:

Read the figures on the front screen from left to right, include all the digits when reading
Meters may display an arrow ->, this is not a decimal point

back to top

Time of Day (Day & Night) Electronic Meter

On all ‘Time of Day’ (Day and Night) electronic meters there is a display button.

How to take a reading:

Push the button to scroll through the information on the screen.
2 will be visible to the left of the Day Reading.
1 will be visible to the left of the Night Reading.
Read from left to right, include all the digits when reading.
Meters may display an arrow ->, this is not a decimal point.

back to top

Elster A1140 Micro Generation (Import /Export)

If you have an import/export meter installed for Micro Generation the electronic meter will either have an auto scroll or press a blue or yellow button to get to the relevant screen.

How to take a reading:

Push the button (or read auto scroll) to display the information in the table below.

back to top

Digital Meter

How to take a reading:

If you have a digital meter where you can directly read the numbers (digits) like the diagram below, read the figures as shown from left to right, ignoring the numbers to the right of the comma (or in some meters ignore the numbers in the red box).

back to top

Dial Clock Meter

If you have a dial (clock) meter it will display a series of dials, like the diagram below. The four small dials at the bottom should be read from left to right.

How to take a reading:

The position of the pointer on the dial indicates what the reading should be.
If the pointer is between two figures, use the lower figure, e.g. if it is between 7 and 8, use 7. However, if the pointer is between 9 and 0, use 9.
Place the numbers in the corresponding squares on the No Access card (see example below).

back to top

Safety & emergencies

Covid-19

Join, move & close

Meters & reads

My account, billing & payments

Smart meters

Pay As You Go

My online account & rewards

Boiler Services & Hive

Special services & complaints