Can I sign up to a new contract online?
Existing customers can sign up to a new contract via your online account, from 45 days before your contract ends.
To sign up for a new contract online, follow the steps:
- Sign in to your online account. Don’t have an account? You can register now.
- On the ‘My accounts’ page, you’ll see any account with a contract ending in the next 45 days.
A notification will appear beneath the relevant account(s). - Click the notification to view the available offer.
- Click ‘Switch now’ button.
- Confirm your payment details and agree to the offer terms and conditions.
- Click Submit to complete your renewal.
Once completed, a confirmation message will appear on screen to let you know you’ve successfully signed up to a new contract.
Please note:
- New customers can sign up through the Browse our plans page.
- If you have paperless billing and have consented to marketing, we’ll email you 45 days before your contract end date with your renewal options.
- To receive this reminder, please ensure your marketing preferences are switched on in the ‘Profile’ section of your online account.
- You can also view your contract end date at any time on your latest bill. It appears in the top-right corner, beneath your account number and plan name.
Level Pay customers
- If you are on Level Pay and you move to a smart plan, Level Pay will stop.
- If you renew and stay on a non-smart plan, your Level Pay will continue.