Search results for “covid”

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Will the exercise of my data protection rights be disrupted due to COVID- 19?
No, the exercise of your rights should not be disrupted as a result of COVID-19. For more information about your data protection rights, click...

Will I get a response to my Subject Access Request within the timeline provided in the GDPR?
As much as we are trying to ensure business as usual, the significant impact of the COVID-19 health crisis may affect our ability to action and respond to Data...

My boiler service appointment was cancelled due to restrictions, when can I reschedule?
Don't worry! We are currently contacting all customers who had boiler service appointments cancelled due to restrictions of Covid-19. If you have not been...

Is there any changes as to the amount of information that I can have access to due to COVID-19?
No, this should not be affected as a result of COVID-19. However, considering the current situation, we would like to ask all our customer to please be as...

How do I claim a refund if my account is in credit?
Please note: Due to the current circumstances relating to Covid-19, we have suspended refunds by cheque until further notice and will only be able to issue...

If I break my payment plan due to Covid-19, will I be penalised?
We appreciate that these are difficult and uncertain times. If you are having difficulties meeting your payment plan, please contact us on 01 611 01...

I am self-isolating, or a member of my household is, and I need my boiler repaired, will you be able to call?
We are evaluating carefully each individual case. Please call us on 01 611 01 01 and we will evaluate your circumstances and advise what are the best next...

If I cancel my direct debit due to covid-19, will my discount be affected?
If you cancel your direct debit, your discount will decrease. However, we would ask if you are experiencing difficulty or worried about bill payment to get in...

If I am having difficulty paying my bill due to Covid-19, what should I do?
In these challenging times, we would ask if you are experiencing difficulty or worried about bill payment to get in touch with us straight away. We will be as...

As a result of Covid-19, I am concerned my bills may be higher than normal due to increased usage, what should I do?
During these times whether you are working from home or just spending more time at home, it is natural for your energy usage to increase. We have listed some...

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