Search results for “covid”

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Is there any changes as to the amount of information that I can have access to due to COVID-19?
No, this should not be affected as a result of COVID-19. However, considering the current situation, we would like to ask all our customer to please be as...

Will I get a response to my Subject Access Request within the timeline provided in the GDPR?
As much as we are trying to ensure business as usual, the significant impact of the COVID-19 health crisis may affect our ability to action and respond to Data...

I need to get my boiler serviced, will you be able to call?
During this time, our Boiler Care Team will continue to carry out boiler services and/or repair work. We have screening questions for customers to answer...

I need to get my boiler repaired, will you be able to call?
During this time, our Boiler Care Team will continue to carry out boiler services and/or repair work. We have screening questions for customers to answer...

How is Covid-19 Level 5 restrictions impacting my bills?
During this time, Gas Networks Ireland and ESB Networks will continue to attempt to read outdoor meters where they can gain access to the meter without...

How do I claim a refund if my account is in credit?
Please note: Due to the current circumstances relating to Covid-19, we have suspended refunds by cheque until further notice and will only be able to issue...

Will the exercise of my data protection rights be disrupted due to COVID- 19?
No, the exercise of your rights should not be disrupted as a result of COVID-19. For more information about your data protection rights, click...

Who will read my meter and how often will my meter be read?
As of 7th October 2020, Gas Networks Ireland and ESB Networks have suspended taking indoor meter readings due to Covid-19 restrictions. We would encourage our...

Information on impacts to boiler servicing & repairs and meter reads during Level 5 restrictions
Boiler service/repair appointments Hive appointments Meter reads Will my boiler service/repair appointment be affected by Level 5 restrictions? No, your...

Will the meter reader still call to read my meter?
During this time, ESB Networks have suspended taking indoor and outdoor meter readings due to Covid-19 Level 5 restrictions, while Gas Networks Ireland have...

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