Search results for “covid”

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Will the exercise of my data protection rights be disrupted due to COVID- 19?
No, the exercise of your rights should not be disrupted as a result of COVID-19. For more information about your data protection rights, click...

Is there any changes as to the amount of information that I can have access to due to COVID-19?
No, this should not be affected as a result of COVID-19. However, considering the current situation, we would like to ask all our customer to please be as...

Will I get a response to my Subject Access Request within the timeline provided in the GDPR?
As much as we are trying to ensure business as usual, the significant impact of the COVID-19 health crisis may affect our ability to action and respond to Data...

I need to get my boiler serviced, will you be able to call?
During this time, our HomeCare Team will continue to carry out boiler services and/or repair work. We have screening questions for customers to answer before...

I need to get my boiler repaired, will you be able to call?
During this time, our HomeCare Team will continue to carry out boiler services and/or repair work. We have screening questions for customers to answer before...

What safety measures are in place for the reopening of the Bord Gáis Energy Theatre?
We are delighted to confirm the reopening of the Bord Gáis Energy Theatre from 1 August. We have provided our guidelines below detailing our safety measures in...

What happens if my credit is low and I can't get to a shop?
We understand that there may be situations when you can't get to your nearest Payzone outlet to Top-up your meter. That's why we have emergency credit on your...

How do I claim a refund if my account is in credit?
Please note: Due to the current circumstances relating to Covid-19, we have suspended refunds by cheque until further notice and will only be able to issue...

If I cancel my direct debit due to covid-19, will my discount be affected?
If you have a discount related to paying by Direct Debit and you cancel your Direct Debit, your discount will decrease. However, we would ask if you are...

If I am having difficulty paying my bill due to Covid-19, what should I do?
In these challenging times, we would ask if you are experiencing difficulty or worried about bill payment to get in touch with us straight away so we can help...

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