Search results for “covid”

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Is there any changes as to the amount of information that I can have access to due to COVID-19?
No, this should not be affected as a result of COVID-19. However, considering the current situation, we would like to ask all our customer to please be as...

How is Covid-19 Level 5 restrictions impacting my bills?
During this time, Gas Networks Ireland and ESB Networks will continue to attempt to read outdoor meters where they can gain access to the meter without...

Will I get a response to my Subject Access Request within the timeline provided in the GDPR?
As much as we are trying to ensure business as usual, the significant impact of the COVID-19 health crisis may affect our ability to action and respond to Data...

Will the exercise of my data protection rights be disrupted due to COVID- 19?
No, the exercise of your rights should not be disrupted as a result of COVID-19. For more information about your data protection rights, click...

I need to get my boiler serviced, will you be able to call?
During this time, our HomeCare Team will continue to carry out boiler services and/or repair work. We have screening questions for customers to answer before...

I need to get my boiler repaired, will you be able to call?
During this time, our HomeCare Team will continue to carry out boiler services and/or repair work. We have screening questions for customers to answer before...

What happens if my credit is low and I can't get to a shop?
We understand that there may be situations when you can't get to your nearest Payzone outlet to Top-up your meter. That's why we have emergency credit on your...

How do I claim a refund if my account is in credit?
Please note: Due to the current circumstances relating to Covid-19, we have suspended refunds by cheque until further notice and will only be able to issue...

Who will read my meter and how often will my meter be read?
As of 7th October 2020, Gas Networks Ireland and ESB Networks have suspended taking indoor meter readings due to Covid-19 restrictions. We would encourage our...

Information on impacts to boiler servicing & repairs and meter reads during Level 5 restrictions
Meter reads Boiler service/repair appointments Hive appointments Will the meter reader still call to read my meter? During this time, Gas Networks Ireland...

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