Contact us

We’re here to help

Before contacting us, you may find the answer to your question on our helpful information hub. Here you can find out about understanding your bills, making payments and submitting meter reads. We also have some easy to use self-service options:

Online self service
  • With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless

  • Use our comprehensive Help section to help get the answers you need.

  • Make an instant card payment through our Pay Now service.

Automated phone service

Use our automated phone service to get your balance, make a payment and submit a meter reading.

Note: You'll need your account number, and in some cases your MPRN/GPRN, to use this service.

Home Energy

Business Energy

Services (Homecare)

Alternatively, you can chat with us by clicking the 'Live Chat' button in the bottom right-hand corner of your screen. Our chat agents are available from 8am to 8pm Monday to Friday, and 9am to 5pm on Saturdays.

Have a question?

To help us to answer your question as efficiently as possible, we require some information from you.

600 remaining characters

Frequently Asked Questions

Visit our Help section or check out our most popular FAQs below.

Remember, you can sign in to your online account to view and download your bills, check your balance and submit meter reads.

We’ll do our very best to get back to you within 48 hours, or sooner if possible. Please have a bill to hand to answer the questions before submitting.

Home energy
phone icon
Location icon

Home energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

Business energy
phone icon
Location icon

Business energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.