Contact us
We’re here to help
Like many businesses, Covid-19 has affected our capacity to deliver, and over the coming days and weeks you may have to wait longer than we'd like for your calls to be answered. For those who need to get in touch with us, the following options are available to you.
Online self service
With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless
Use our comprehensive Help section to help get the answers you need.
Make a card payment through our Pay now service if you'd prefer not to register
Automated phone service
Prefer not to register? Use our automated phone service to get your balance, make a payment and submit a meter reading.
Residential Gas
Residential Electricity
Residential Homecare
Business Care Team
We would like to prioritise calls related to boiler breakdowns, concerns about paying your energy bills, prepayment meters and essential support for vulnerable customers.
Have a question?
Required informationPlease note
We endeavour to respond to your query as soon as possible, and usually within 48 hours. However, response times may vary for some queries, depending on the nature of the query.
Please have a bill to hand to answer questions before submitting.
Home energy
Mon-Fri: 8am-8pm, Sat: 9am-5.30pm
01 611 01 01 (Please have a bill to hand)
01 611 01 51 (New customers)
Home energy, Bord Gáis Energy,
PO Box 10943, Dublin 2.
Business energy
Mon-Fri: 8.30am-6.30pm
01 611 01 33 (Please have a bill to hand)
Business energy, Bord Gáis Energy,
PO Box 10943, Dublin 2.
New network connections & related queries
Gas Networks Ireland
1850 20 06 94ESB Networks
1850 37 27 57Moving to a new home?
Please have your account number, MPRN and/or GPRN, your forwarding address, contact details for the new occupier or landlord and any associated meter readings. Call us on 01 611 0160
Emergencies
Gas emergencies
If you smell gas you should contact Gas Networks Ireland (24 hrs) immediately on
Electricity emergencies
In the event of an electrical emergency or power outage please call ESB Networks (24 hrs) on