Contact us

We’re here to help

We’re experiencing very high call and email volumes and won’t be able to help you as quickly as we would like.

You may find the answer to your question on our helpful information hub. Here you can find out about understanding your bills, making payments and submitting reads.  We also have some easy to use self-service options:

Online self service
  • With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless

  • Use our comprehensive Help section to help get the answers you need.

  • Make a card payment through our Pay now service if you'd prefer not to register

Automated phone service

Prefer not to register? Use our automated phone service to get your balance, make a payment and submit a meter reading.

Residential Gas

Residential Electricity

Residential Homecare

Business Care Team

We would like to prioritise calls related to boiler breakdowns, concerns about paying your energy bills, prepayment meters and essential support for vulnerable customers.

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Frequently Asked Questions

Visit our Help section or check out our most popular FAQs below.

Did you know you can sign in to your online account to view your bills, check your balance and submit meter reads?

We’ll do our very best to get back to you within 48 hours or sooner if possible. Please have a bill to hand to answer questions before submitting.

Home energy
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Home energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

Business energy
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Business energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

Emergencies