We’re here to help
Before contacting us, you may find the answer to your question on our helpful information hub. Here you can find out about understanding your bills, making payments and submitting meter reads. We also have some easy to use self-service options:
Online self service
With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless
Use our comprehensive Help section to help get the answers you need.
Make an instant card payment through our Pay Now service.
Automated phone service
Use our automated phone service to get your balance, make a payment and submit a meter reading.
Note: You'll need your account number, and in some cases your MPRN/GPRN, to use this service.
We would like to prioritise calls related to boiler breakdowns, concerns about paying your energy bills, prepayment meters and essential support for vulnerable customers.
Have a question?Required information
Frequently Asked Questions
Visit our Help section or check out our most popular FAQs below.
- How can I view and download my bills online?
- My bill is higher than expected
- How do I check my balance?
- How do I submit a meter reading?
- How do I verify I am on the correct discount?
- Why has my Level Pay amount changed?
- What should I do if I'm having problems paying my bill?
- Book a boiler service or repair
Remember, you can sign in to your online account to view and download your bills, check your balance and submit meter reads.
We’ll do our very best to get back to you within 48 hours, or sooner if possible. Please have a bill to hand to answer the questions before submitting.
Mon-Fri: 8am-8pm, Sat: 9am-5.30pm
01 611 01 01 (Please have a bill to hand)
01 611 01 51 (New customers)
Home energy, Bord Gáis Energy,
PO Box 10943, Dublin 2.
01 611 01 33 (Please have a bill to hand)
Business energy, Bord Gáis Energy,
PO Box 10943, Dublin 2.
New network connections & related queries
Gas Networks Ireland1800 464 464
ESB Networks1800 372 757
Moving to a new home?
Please have your account number, MPRN and/or GPRN, your forwarding address, contact details for the new occupier or landlord and any associated meter readings. Call us on 01 611 0160
If you smell gas you should contact Gas Networks Ireland (24 hrs) immediately on
In the event of an electrical emergency or power outage please call ESB Networks (24 hrs) on