Contact us

We’re here to help

Like many businesses, Covid-19 has affected our capacity to deliver, and over the coming days and weeks you may have to wait longer than we'd like for your calls to be answered. For those who need to get in touch with us, the following options are available to you.

Online self service

  • With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless

  • Use our comprehensive Help section to help get the answers you need.

  • Make a card payment through our Pay now service if you'd prefer not to register

Automated phone service

Prefer not to register? Use our automated phone service to get your balance, make a payment and submit a meter reading.

Residential Gas

Residential Electricity

Residential Homecare

Business Care Team

01 6832655

01 6832656

01 6832657

01 6832658

We would like to prioritise calls related to boiler breakdowns, concerns about paying your energy bills, prepayment meters and essential support for vulnerable customers.

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Please note

We endeavour to respond to your query as soon as possible, and usually within 48 hours. However, response times may vary for some queries, depending on the nature of the query.

Please have a bill to hand to answer questions before submitting.

Home energy
phone icon

Mon-Fri: 8am-8pm, Sat: 9am-5.30pm 

01 611 01 01 (Please have a bill to hand)

01 611 01 51 (New customers)

Location icon

Home energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

Business energy
phone icon

Mon-Fri: 8.30am-6.30pm 

01 611 01 33 (Please have a bill to hand)

Location icon

Business energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

New network connections & related queries

Gas Networks Ireland

1800 464 464

ESB Networks

1800 372 757

Moving to a new home?

Please have your account number, MPRN and/or GPRN, your forwarding address, contact details for the new occupier or landlord and any associated meter readings. Call us on  01 611 0160

Emergencies

Gas emergencies

If you smell gas you should contact Gas Networks Ireland (24 hrs) immediately on

1800 20 50 50

Electricity emergencies

In the event of an electrical emergency or power outage please call ESB Networks (24 hrs) on

1800 372 999