Contact us

We’re here to help

Like many businesses, Covid-19 has affected our capacity to deliver, and over the coming days and weeks you may have to wait longer than we'd like for your calls to be answered. For those who need to get in touch with us, the following options are available to you.

Online self service
  • With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless

  • Use our comprehensive Help section to help get the answers you need.

  • Make a card payment through our Pay now service if you'd prefer not to register

Automated phone service

Prefer not to register? Use our automated phone service to get your balance, make a payment and submit a meter reading.

Residential Gas

Residential Electricity

Residential Homecare

Business Care Team

We would like to prioritise calls related to boiler breakdowns, concerns about paying your energy bills, prepayment meters and essential support for vulnerable customers.

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Please note

We endeavour to respond to your query as soon as possible, and usually within 48 hours. However, response times may vary for some queries, depending on the nature of the query.

Please have a bill to hand to answer questions before submitting.

Our Price Pledge:
Remember we have frozen our residential gas and electricity prices until at least March 2021 learn more

Home energy
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Home energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

Business energy
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Business energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

Emergencies