We’re here to help
Like many businesses, Covid-19 has affected our capacity to deliver, and over the coming days and weeks you may have to wait longer than we'd like for your calls to be answered. For those who need to get in touch with us, the following options are available to you.
Online self service
We would like to prioritise calls related to boiler breakdowns, concerns about paying your energy bills, prepayment meters and essential support for vulnerable customers.
We endeavour to respond to your query as soon as possible, and usually within 48 hours. However, response times may vary for some queries, depending on the nature of the query.
Please have a bill to hand to answer questions before submitting.
Our Price Pledge:
Remember we have frozen our residential gas and electricity prices until at least March 2021 learn more
01 611 01 33 (Please have a bill to hand)
Business energy, Bord Gáis Energy,
PO Box 10943, Dublin 2.