Contact us
We’re here to help
We’re experiencing very high call and email volumes and won’t be able to help you as quickly as we would like.
You may find the answer to your question on our helpful information hub. Here you can find out about understanding your bills, making payments and submitting reads. We also have some easy to use self-service options:
Online self service
With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless
Use our comprehensive Help section to help get the answers you need.
Make a card payment through our Pay now service if you'd prefer not to register
Automated phone service
Prefer not to register? Use our automated phone service to get your balance, make a payment and submit a meter reading.
Residential Gas
Residential Electricity
Residential Homecare
Business Care Team
We would like to prioritise calls related to boiler breakdowns, concerns about paying your energy bills, prepayment meters and essential support for vulnerable customers.
Have a question?
Required informationFrequently Asked Questions
Visit our Help section or check out our most popular FAQs below.
- How can I view and download my bills online?
- How do I check my balance?
- How do I verify I am on the correct discount?
- What should I do if I have concerns about paying my bill?
- How do I submit a meter reading?
- Why am I unable to submit a meter reading online or via your App?
Did you know you can sign in to your online account to view your bills, check your balance and submit meter reads?
We’ll do our very best to get back to you within 48 hours or sooner if possible. Please have a bill to hand to answer questions before submitting.
Home energy
Mon-Fri: 8am-8pm, Sat: 9am-5.30pm
01 611 01 01 (Please have a bill to hand)
01 611 01 51 (New customers)
Home energy, Bord Gáis Energy,
PO Box 10943, Dublin 2.
Business energy
Mon-Fri: 8.30am-6.30pm
01 611 01 33 (Please have a bill to hand)
Business energy, Bord Gáis Energy,
PO Box 10943, Dublin 2.
New network connections & related queries
Gas Networks Ireland
1800 464 464ESB Networks
1800 372 757Moving to a new home?
Please have your account number, MPRN and/or GPRN, your forwarding address, contact details for the new occupier or landlord and any associated meter readings. Call us on 01 611 0160
Emergencies
Gas emergencies
If you smell gas you should contact Gas Networks Ireland (24 hrs) immediately on
Electricity emergencies
In the event of an electrical emergency or power outage please call ESB Networks (24 hrs) on