Contact us

We’re here to help

Before contacting us, you may find the answer to your question on our helpful information hub. Here you can find out about understanding your bills, making payments and submitting meter reads. We also have some easy to use self-service options:

Online self service

  • With your online account you can view and pay bills, set up direct debit, submit meter readings and get a bill notification email when you go paperless

  • Use our comprehensive Help section to help get the answers you need.

  • Make an instant card payment through our Pay Now service.

Automated phone service

Use our automated phone service to get your balance, make a payment and submit a meter reading.

Note: You'll need your account number, and in some cases your MPRN/GPRN, to use this service.

Home Energy

Business Energy

Services (Homecare)

01 611 01 72

01 611 01 75

01 611 01 72

Alternatively, you can chat with us by clicking the 'Live Chat' button in the bottom right-hand corner of your screen. Our chat agents are available from 8am to 8pm Monday to Friday, and 9am to 5pm on Saturdays.

Have a question?

To help us to answer your question as efficiently as possible, we require some information from you.

600 remaining characters

Frequently Asked Questions

Visit our Help section or check out our most popular FAQs below.

Remember, you can sign in to your online account to view and download your bills, check your balance and submit meter reads.

We’ll do our very best to get back to you within 48 hours, or sooner if possible. Please have a bill to hand to answer the questions before submitting.

Home energy
phone icon

Mon-Fri: 8am-8pm, Sat: 9am-5.30pm 

01 611 01 01 (Please have a bill to hand)

01 611 01 51 (New customers)

Location icon

Home energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

Business energy
phone icon

Mon-Fri: 8.30am-6.30pm 

01 611 01 33 (Please have a bill to hand)

Location icon

Business energy, Bord Gáis Energy,

PO Box 10943, Dublin 2.

New network connections & related queries

Gas Networks Ireland

1800 464 464

ESB Networks

1800 372 757

Moving to a new home?

Please have your account number, MPRN and/or GPRN, your forwarding address, contact details for the new occupier or landlord and any associated meter readings. Call us on  01 611 0160

Emergencies

Gas emergencies

If you smell gas you should contact Gas Networks Ireland (24 hrs) immediately on

1800 20 50 50

Electricity emergencies

In the event of an electrical emergency or power outage please call ESB Networks (24 hrs) on

1800 372 999