Am I currently paying by Level Pay?

To find out if you're currently paying by Level Pay, check your online account or your bill.  

Check your online account 

  1. Sign in to your online account.
  2. Select either your gas or electricity account.
  3. Take a look at the blue box below the account overview tab. You'll see 'Level Pay' beside 'Payment Type' if you’re set up on Level Pay.  

sample image of account overview

You can also go to the 'Bills' tab. If your payment type is Level Pay, you'll see your next three payment amounts listed here under 'Next Payments'. 

sample image of bills tab on online account    

sample image of list of level pay payments

Check your latest bill 

On your latest bill, take a look at the blue box on the right-hand side. If you're paying by Level Pay, the message underneath your outstanding balance will read 'Your monthly Level Pay amount will continue to be taken as normal', as shown below: 

sample image of bill showing Level Pay payment type    

You'll also see a list of your upcoming payments at the bottom of your bill, in your 'Bill Breakdown' section, underneath the total bill amount. 

  sample image of bill showing upcoming Level Pay payments  

The above figures are for illustrative purposes only.