ESBN smart data issue update

An ESB Networks (ESBN) issue linked to a system upgrade has resulted in inflated smart usage data being provided to suppliers for some customer accounts. ESBN has clarified this is a system issue and is not related to the smart meter itself.

Smart plan customers

As we've received corrected usage data from ESBN, smart graphs and usage data are now available on your online account, as of Thursday 26 March.

Delayed bills

Some customers received delayed bills due to this issue. This means:

• Your bill may arrive later than usual
• It may cover a longer period than normal, which means it may be slightly higher
• We’ll contact you if your bill is delayed

If you need support paying your bill, see our FAQ Support with paying bills.

If your billing period is longer this month, it may be shorter next month. Billing will return to its normal schedule after that.

Microgen customers

We're still waiting to receive corrected microgen export data from ESBN. Until ESB Networks corrects the reads, microgen information won't be available to download from your online account. 

Your microgen payment will be backdated to ensure we use the correct data on your bill.

Further information

We’re working closely with ESB Networks to get everything back on track, and we appreciate your patience.

In the meantime, there's no need to contact us. Our agents don’t have any additional information beyond this update. For updates from ESB Networks, visit esbnetworks.ie.