How will the price change be shown on my bill?

Bills will be split between consumption up to 11 October 2025 at the previous rates and consumption from 12 October 2025 at the new rates. 

Your bill covers energy used before and after the price change on 12 October 2025. That’s why you’ll see two date ranges:

  1. Before the change – This shows your usage and charges at the old rates (up to 11 October 2025).
  2. After the change – This shows your usage and charges at the new rates (from 12 October 2025).

If your bill is more than one page, these details might appear across both the first and second pages.

Click here to view the updated unit rates and tariffs. If you're receiving a contract discount, that percentage won't change for the duration of your contract. To see your unit rate with your discount included, use the dropdown above the unit rate cards.

If you've concerns about paying your energy bill, see our FAQ Support with paying bills.