High call volumes Yesterday, a global AWS outage affected many of our services. Our contact centre was temporarily unavailable. Our phone lines are back, but call volumes are high. We're working hard to assist you - thanks for your patience.

Why am I paying a standing charge?

The standing charge covers the costs associated with providing your gas and/or electricity supply. 

The standing charge is an annual charge included in your price plan. This covers the fixed costs associated with providing your gas and electricity supply. An outline of our different standing charges can be found in our Tariffs and Prices page.