How do I verify I am on the correct discount?

Question

Bord Gáis Energy · Accepted Answer

Here are a couple of things you can check to ensure you’re currently receiving the correct discount.

If you've recently signed up to us or have updated your existing plan, you can check your welcome letter or email to confirm the discount you signed up for is reflected on your bill.
To see if the discounts are reflected on your bill, see the example below*, which shows a 10% discount. Your discount may be itemised or displayed as one single discount. You'll also see when your current discount is ending, if applicable.

Please note:

If you've just joined or changed plan and haven't received a bill yet, you can find the name of your plan on your order confirmation email.
To understand your tariff and unit rates, see our Tariffs Explained page. To change to a different price plan, compare our plans.
To view and download your bill see How can I view and download my bills online?.

*The figures used in the images are for illustrative purposes only.

You can verify that you're on the correct discount by checking the discount listed on your bill.