How can I change the details on my bill or account?

You can update your phone number or email address online. Contact us to update your home address. 

Update phone number 

You can change your phone number anytime in the Profile section of your online account. 

Update email address 

You can change your email address anytime in the Profile section of your online account. 

Update address 

To change your supply address or your correspondence address, please contact us. Click here for information on moving home.

Update name 

To change your name (e.g. if you’ve changed your name due to marriage, or if there’s a typo in your name), please contact us. 

Update bank/direct debit details

You can change your direct debit details on your online account. See How do I change or update my direct debit?