How can I change the details on my bill or account?

Update phone number 

You can change your phone number anytime in the Profile section of your online account. 

Update email address 

You can change your email address anytime in the Profile section of your online account. 

Update address 

To change your supply address or your correspondence address, please contact us.

• Click here for information on moving home.

Update name 

To change your name (e.g. if you’ve changed your name due to marriage, or if there’s a typo in your name), please contact us. 

• To add a person to your account, see How do I add another person to my account? 

Update bank/direct debit details

You can change your direct debit details on your online account.

• See How do I change or update my direct debit?

Update online account password

You can change your password anytime in the Profile section of your online account.