Bereavement Support
If a Bord Gáis Energy customer has passed away, our dedicated Bereavement Support team can help.
We understand that dealing with the loss of a loved one is very difficult. If a Bord Gáis Energy customer has passed away, our dedicated Bereavement Support team can help. You can contact the team on 01 611 01 46 (Monday-Friday, 9am-5pm.)
Things to keep in mind
- Closing the deceased person’s account prevents unwanted charges or service disruption.
- We work with executors, representatives and family members to ensure a respectful and seamless process.
We’re here to help you through this process with care and consideration.
What to have ready when you contact us
To help us assist you quickly, please have the following information available when you get in touch:
- The account number(s) linked to the deceased person
- The date the person passed away
How we can help
From the moment you get in touch, we’ll make things as straightforward as possible:
- When you contact us
We’ll ask you a few questions to collect the information we need, always with your consent. We’ll also take your contact details to stay in touch throughout the process.
- What happens to the account?
The account will either need to be closed with an up-to-date meter reading, or a new account will need to be opened.
If you’re managing the estate, we may ask you to set up a new account to keep the energy supply active.
- What happens to the account balance?
Any debt or credit is incorporated into the estate and will be managed through the probate process. We'll explain the process to you and answer any questions you may have when you contact us.
- Requesting a refund
- Refunds up to €500 can be issued directly.
- For amounts over €500, an indemnity form must be completed and sent back to us. Customers can attach the form to our contact form here, email the form to info@bordgais.ie or post it to Bord Gáis Energy, PO Box 109433, Warrington Place, Dublin 2. Click here to download and print off the form.
If you've any questions or need support, contact the Bereavement Support team on 01 611 01 46 (Monday-Friday, 9am-5pm.)