How do I book a heat pump repair?

If you need to book a heat pump repair, you can express your interest on our website by visiting bordgaisenergy.ie/services. You can check that the service is available in your area by entering your address or eircode. You'll also be asked for a preferred time and date for your appointment. 

Once you've submitted your expression of interest, a member of our Services team will be in touch within 24 hours. 

A heat pump repair costs €99 (incl. VAT), and this covers the first 30 minutes of labour. Payment is made using a debit or credit card over the phone at time of booking. 

Once the Service Engineer has assessed your heat pump, they will advise if any parts are required. These may be carried in the van as part of general stock and will be fitted with your agreement. 

If necessary, the Service Engineer will order the part(s) and call at a later date to fit the necessary part(s). In this instance, you'll be charged for the cost of the part and the time (labour) it takes to fit the part(s). You won't be charged a second call-out charge.