How do I close my account if I have a Smart meter?

If you're planning on closing/moving premises, you must give us 28 days notice. You must ensure to provide us with the following information in order to close your account and provide you with a final bill.

Please call our Business direct Smart team on 01 611 01 33 and provide the following information;

  • Your account number and MPRN (this number is located on the top-right hand corner of your bill)
  • Your forwarding address 
  • Contact details for the landlord or the new occupier 
  • A meter reading* 
    *If you are unable to provide us with a meter reading, you will remain liable until a read has been provided/agreed by you.   

If you can’t provide a closing meter reading you can agree an estimated reading with us (our customer service agents can provide you with an estimate reading). The estimated read may not be accurate, and you will need to provide verbal approval before we can use this as your closing read.) If you can’t meet these requirements, you may be charged a special administration fee in order to close your account.

If you have a Meter Configuration Code 12 (MCC12) then you may not be required to provide a closing meter reading. If you have a Meter Configuration Code 01 or 16 (MCC01 or MCC16) then you may be required to submit a closing meter reading to us. If ESB Networks is able to read your meter remotely at this time then the ESB Networks meter reading will be used as your closing meter reading.

We will be able to determine what tariffs are available at your new premise, when you contact us. This will depend on whether there is a smart meter installed at your new premise or not.

Important to note: you will remain liable for all electricity consumed until you provide/agree a meter reading or the electricity supply to the premises has been turned off. Customers on a Fixed Term Contract should refer to your terms and conditions as closing your account before the contract term has ended.