How is Covid-19 level 5 restrictions impacting my bills?

During this time, Gas Networks Ireland and ESB Networks have suspended taking indoor meter readings due to Covid-19 Level 5 restrictions.
We would encourage our customers to submit readings regularly where possible during this time through one of the following options:

  • For gas and/or electricity, you can sign-in to your online account to submit a meter reading. If you don’t have an online account, you can register.
  • Submit through Gas Networks Ireland and/or ESB Networks, just make sure you have your MPRN/GPRN number to hand.

*For all large business customers, your meter will continue to be read remotely.

*If you are a business LVMD electricity customer with an indoor meter, with customer agreement ESB Networks will continue to read the meter.

*If you are a business NQH electricity customer with an indoor meter, ESB Networks will leave a card to advise you on how to submit reading yourself.

Please note: ESB Networks and Gas Networks Ireland will continue to attempt to read outdoor meters during this time.

If you experiencing difficulty on reading your meter, you can follow our step by step guide on how to read your meter.