I have a smart meter. Why did I receive an estimated bill?

Why you may see estimated reads or bills

• If your smart meter was only recently installed, your bill may have been issued before ESB Networks started receiving automatic reads.
• Sometimes ESB temporarily loses connection to your meter (network maintenance, weather, or physical obstruction).

What happens when connectivity is lost

• ESB Networks will estimate your usage for that period.
• If a single read is estimated, the entire bill will appear as estimated.
• Once connectivity is restored, actual reads normally replace the estimate (for interval smart tariffs).

How to check if your reads are estimated

1. Sign in to your online account. Don’t have an account? You can register now.
2. On 'My accounts' page select the smart electricity account you want to check your reads.
3. You will land on the 'Overview' tab scroll down until usage graph.
4. Switch to 'Table' view; any row marked with E means estimated.
    

If you're on a Smart Standard or a non-interval smart tariff

• ESB Networks will keep trying to read remotely.
• If unsuccessful, they’ll visit your home to take a manual reading.

If you're on a legacy / non-smart tariff

• If there’s a difference between the estimate and the next actual read, your bill will be adjusted automatically.

If estimates persist for a long period

• Your meter may be in a low-connectivity area.
• Contact ESB Networks: 1800 928 123 or 01 698 5005.

If you’re on a half-hourly interval plan and connection can’t be restored

• ESB Networks can’t support half-hourly reads on your meter.
• You may need to move to a non-half-hourly tariff (as per Section 7e of T&Cs).
• We’ll contact you first before any tariff change.