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I've signed up to one of your Smart tariffs, how long will my order take to complete?

If you are a new customer signing up to one of our Smart tariffs through one of our sales channels, the process takes up to 14 days. Once successfully completed, you’ll receive our Welcome Pack.
If you are an existing customer changing to a Smart tariff through one of our sales channels, the process takes up to 1 working day.
Once successfully completed, you’ll receive our Welcome Pack.