Information on impacts to boiler servicing & repairs and meter reads during Level 5 restrictions

Will my boiler service/repair appointment be affected by Level 5 restrictions?
No, your boiler service/repair appointment will not be affected. During this time, we can assure you that we are currently working on facilitating all boiler service/repair requests. Our Boiler Care Team will continue to carry out boiler services and/or repair work. We have screening questions for customers to answer before our engineer will go into any home and have a robust set of procedures in place to keep both our customers and our engineers safe, to prevent against community transmission of Covid-19.

If you have any questions or concerns relating to a boiler service/repair appointment, you can submit a query online.

Please note: If you have an existing booking with us, there is no need to call as we will be in contact with you at the agreed booking time.

back to top

Will my Hive appointment be affected by Level 5 restrictions?

Hive installation is unavailable during Level 5 restrictions. However, an appointment will be scheduled for you once restrictions are lifted. 

back to top

Will the meter reader still call to read my meter?
During this time, ESB Networks have suspended taking indoor and outdoor meter readings due to Covid-19 Level 5 restrictions, while Gas Networks Ireland have suspended taking indoor meter readings. We would strongly encourage our customers to submit readings regularly where possible during this time through one of the following options:

  • For gas and/or electricity, you can sign-in to your online account to submit a meter reading. If you don’t have an online account, you can register.
  • Submit through Gas Networks Ireland and/or ESB Networks, just make sure you have your MPRN/GPRN number to hand.

Please note:
To help with the accuracy of your bills, we recommend that you provide meter readings where possible. The best time to provide a read is within five days of your next bill date. To find out your next bill date, simply follow this step by step guide.
If you provide a read outside of the five day window, the read you submitted will not be used to calculate your bill. However, this read will be used by Networks to improve the accuracy of your next estimated bill.

If you experiencing difficulty on reading your meter, you can follow our step by step guide on how to read your meter.

back to top