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What is Smart Pay As You Go?
On Smart Pay As You Go, you pay for electricity as you use it.
Smart Pay As You Go statement explained
See below for a guide to understanding your Smart Pay As You Go residential electricity statement.
Smart Pay As You Go online account explained
You can view your usage, top up and manage your Smart Pay As You Go account online.
How can I view my Smart Pay As You Go usage?
You can view your Smart Pay As You Go usage on your online account.
How do I switch to a Pay as You Go meter?
To switch to a Pay as You Go (PAYG) meter, get in touch using one of our online contact forms.
What is a Pay As You Go meter?
A Pay As You Go (PAYG) meter is prepaid and requires customers to top up before using electricity or gas.
What Pay As You Go price plans are available?
For details on our Pay As You Go tariff and rates, see Our Tariffs Explained.
My card is faulty but still has credit on it, what do I do?
See the information below on how to reclaim unused credit from a faulty Pay as You Go card.
How do I buy credit for my Pay As You Go meter?
Electricity customers can top up their meter online. Gas customers can top up at a Payzone outlet.
How do I top up on Smart Pay As You Go?
The easiest way to top up is through your online account.
Unable to find the answer you need?
Submit a query to us and we'll get back to you within two working days.