Will you contact me before my contract is coming to an end?

We send all customers a letter (by post or email) notifying them of the end of their contract and their options going forward. This letter will be sent at least 30 days before the end of your contract.

For us to contact you other than by this letter, we need your permission for us to contact you about our products and services. You may have already given this to us when you signed up.

If you haven't given us permission to contact you before your contract comes to an end and discuss the best options and offers for you, please ensure that your marketing preferences are turned on.

To ensure you hear about the best offers available, follow the steps below to turn on your marketing preferences:

  • Sign in to your online account. If you don't have an online account, you can register here.
  • Click on your 'Profile' tab.
Profile tab
  • Scroll down the page until you come to the 'Marketing Preferences' box. Turn on your marketing preferences by ticking the individual boxes (if this isn't already done). Once you've completed this, click the 'Save Changes' button.
Marketing preferences