What impact does AQ and SPC have on my price plan?

Changes in your forecast can result in a change of tariff.
The table below illustrates the AQ and SPC settings for each tariff:

	SPC SPC	AQ AQ
Fuel Variation Tariff (FVT)	SPC Greater than 3,750 kwh	AQ N/A
Medium Business User (MBU)	SPC Less than 3,750 kwh	AQ Greater than 73,000 kwh
Small Business User (SBU)	SPC Less than 3,750 kwh	AQ Less than 73,000 kwh

Please note: if you are a Daily Metered Gas Customer (DM) you can contact your Key Account manager to discuss further.

It looks like my tariff is changing, what happens if I’m in contract?

FVT customers;
If you’re currently an FVT customer, you can contact your Key Account Manager to discuss your contract options.
If you are moving to an FVT tariff, we will be in touch again October with the details of your new price plan.

MBU & SBU customers;
If you’re in a current contract with us that is due to expire after the 30th September this year, and the changes in AQ and SPC mean you’ll change tariff, we will move you to an equivalent contract to ensure continued great value. Don’t worry we will be in touch again in October with the details.

Please note: you won’t be charged an early exit fee if your contract changes due to AQSPC.
If you’re currently in contract with us which expires before the 30th September this year, and you choose not to renew at this time, we will move to your new price plan from the 1^st of October.
You can always contact us through our Get A Quote Form and we’ll arrange a call back to discuss your contract options.

It looks like my tariff is changing, what happens if I’m not in contract?

FVT customers;
If you’re currently an FVT customer, you can contact your Key Account Manager to discuss the changes.
If you are moving to an FVT tariff, we will be in touch again October with the details of your new price plan.

MBU & SBU customers;
If you’re not in contract with us and the changes in AQ and SPC mean you’ll change tariff, we will move to your new price plan from the 1^st of October.
You can contact us through our Get A Quote Form and we’ll arrange a call back to discuss your contract options.
Please note if there are any further changes to your current price plan we’ll be in touch with you again in October with the details.

It looks like I’m remaining on the same tariff, what do I need to do?

Unless you wish to query your forecast settings, you don’t need to take any action.
If there are any further changes to your current price plan, we’ll be in touch with you again in October with the details. If not, your new forecast settings will be implemented from the 1^st of October.