Can you help me if I have special requirements?
Yes, we've a priority services and a special services register for customers with special requirements.
Priority Services Register
We offer a priority services register for electricity customers who are critically dependent on electrically-powered equipment, which shall include but is not limited to life-protecting devices, assistive technologies, to support independent living and medical equipment.
If you, or someone living in your household, is dependent on home electrical equipment that is vital to your or their health, we'd like you to register with us. To register, please fill out our Priority Customer Online Registration Form.
Special Services Register
We offer a special services register for gas and electricity customers who are particularly vulnerable to disconnection during the winter months for the following reasons:
- Deaf or hard of hearing
- Customers aged 66 years or over who live alone and/or live with minors or others aged 66 or over
- Blind or partially sighted
- Mobility difficulties
- Language difficulties
- Speech impaired
- Learning difficulties
- Mental health issues
- Dexterity difficulties
To register for special services, please fill out our Special Services Online Registration Form.