How do I claim a refund if my account is in credit?

If your account is in credit and you have another Bord Gáis Energy account, we'll first check to see if this this account is in debit. If there's a debit on any of your other accounts, we'll use your current credit for this and refund any remaining credit as per our terms and conditions.

You can request a refund by getting in touch with us through our online query form and provide the information below:

  • Account number
  • Name on account
  • Address on account

If you pay by direct debit, we'll refund to the bank account the direct debit is set up on. If you avail of any of our other payment methods, we'll refund you by EFT (electronic funds transfer).

Refunds can take up to 28 days to process.

Important information for Level Pay customers

If you're a Level Pay customer, we review annually what you’ve paid and used over the previous twelve months to make sure there has been no overpayment. During this review, the credit amount on your account will be spread across your payments for the following year. You can request a refund if your balance is in excess of €120 credit. 

Please note that it may not be advisable for you to get a refund, as it may increase your monthly payments. Click here for more information on Level Pay.

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