You can request a refund by getting in touch with us through our online query form and providing the information below:
- Account number
- Name on account
- Address on account
- Up-to-date meter read (please attach a date-stamped photo if you've had estimated readings for a long period of time)
If you pay by direct debit, we'll refund to the bank account the direct debit is set up on. If you avail of any of our other payment methods, we'll refund you by EFT (electronic funds transfer) when you provide us with your bank details (IBAN and BIC).
Refunds can take up to 15 working days to process, due to meter read validation and other checks. For more information on refunds, see our terms and conditions.
Important information for Level Pay customers
If you're a Level Pay customer, we review annually what you’ve paid and used over the previous twelve months to make sure there has been no overpayment. During this review, the credit amount on your account will be spread across your payments for the following year. You can request a refund if your balance is in excess of €120 credit.
Please note that it may not be advisable for you to get a refund, as it may increase your monthly payments. Click here for more information on Level Pay.