How do I register a complaint?
You can register a complaint in multiple ways.
If you're unhappy about any of our services, there are several ways that you can get in touch with us to register a complaint:
- You can contact us and one of our agents will try to resolve your complaint.
- You can write to us by filling out our email webform.
- You can write to us at: Customer Service, Bord Gáis Energy, PO Box 10943, Dublin 2.
- You can contact us through our social media pages on Facebook and X.
Emergency and networks contacts
Emergencies: For gas and/or electricity emergency calls related to any of the following please call:
Gas Networks Ireland on 1800 20 50 50 (24 hours) and/or ESB Networks on 1800 372 999 (24 hours).
- Supply failures
- Breakdowns
- Damage to networks
Gas connections: For calls relating to new network connections please call Gas Networks Ireland on 1800 464 464.
Electricity connections: For calls relating to any of the following, please call ESB Networks on 1800 372 757.
- New network connections
- Increased connection capacity
- Meter relocation
- Alterations to lines or cables
- Voltage problems or power quality