Smart data issue An ESB Networks system issue means some smart usage data is temporarily unavailable. We’ll update your account and issue any delayed bills once we receive and verify corrected reads. Find out more

How do I request a meter key to access my meter?

A meter key is required in case you need to open your meter box door to take a reading, or to turn the supply on and off. 

If you’ve lost or misplaced your meter key, here’s how you can request a new one: