I've lost my top-up card, how can I top-up?

Electricity 

If you’ve lost your top-up card you can still purchase credit for your electricity meter by topping up online .  Click here for more information online top-up.

To buy credit without your electricity card, you should bring your KPN number to your nearest Payzone outlet. 

If you don't know your KPN number, you can get in touch with us using our online query form and we'll be happy to provide it to you. We can also send you a new card. 

We advise customers to keep their receipts as proof of purchase. 

Gas 

Gas cards can be purchased from Payzone outlets for approximately €1.50, but this price can vary. Click here to see a list of Pazyone outlets that provide gas cards (select 'Natural Gas Cards').

Please note that when a new card is purchased, it must be put into the meter to be initialised before credit can be put onto it.