What do I need if I am moving?

If you're planning on moving premises, you must give us 28 days notice. Get in touch with us through our online query form and our Business Direct team will be in contact with you to make the necessary arrangements. 

Please ensure to provide us with the following information in order to close your account and provide you with a final bill.

1. Your account number and MPRN/GPRN - you can find these on your online account, or the top-right of your bill

2. Your forwarding address 

3. Contact details for the landlord or the new occupier 

4. A meter reading * 

*If you're unable to provide us with a meter reading, you'll remain liable until a read has been provided, or agreed by you.

If you can’t provide a closing meter reading you can agree an estimated reading with us. You'll need to provide verbal approval before we can use this as your closing read.)  Alternatively you can provide access to Gas Networks Ireland/ESB Networks to lock the meter. We'll then issue you with your final bill. 

When you move into your new premises, you'll need to take an opening meter read. You can then get in touch with us through our online query form  and our Business Direct Team  will contact you to determine if your price plan needs to change, depending on your requirements.