What happens next once I've submitted a read online?

Once your read has been submitted successfully, it will be sent for approval to Networks. 

It is important to note the following when submitting meter reads online: 

  • If the meter read(s) you’ve submitted are not accepted by Gas Networks Ireland/ESB Networks, we’re unable to issue a bill using the submitted read(s). In this case, we may use an estimated read for your bill. 

  • The networks may not accept the read(s) you have submitted if it’s not in line with previous reads received. 

  • You may not always see the exact reading you’ve submitted reflected on your bill. However, the networks will still use the read(s) to improve their estimate of your usage. 

  • In case of a price change during your billing period, the usage on the bill will be split on a pro rata basis, depending on the number of days in the billing period.  

After submitting your read, you can estimate your spend by using our Spend Estimation Tool. For more information on how the tool works, see How do I use the spend estimation tool on my online account?