Why is my payment not showing on my online account?

Depending on the payment option you chose, it can take between 1 and 3 working days to be reflected on your online account in your bills and transactions history. Please see guidelines below on how long it takes for each payment option to fully process on your account.

Payment options:

• Online/App: 1 working day
• 24-hour Telephone Service (IVR): 1 working day
• SMS: 1 working day
• Post Office/Retail: 3 working days