Terms & conditions of online customer account management

These terms and conditions are applicable in conjunction with Bord Gáis Energy's Terms and Conditions of Natural Gas & Electricity Supply, Home Care Terms and Conditions,  Terms and Conditions of our Website, our Website and App Privacy Notice and our Website Disclaimer. Please make yourself familiar with each of these sets of terms and conditions. If you do not accept any of these terms and conditions please do not proceed to set-up a Bord Gáis Energy Online Account.

1.Getting Access to Your Bord Gáis Energy Online Account

To register your account online you must complete the online registration form. The fields required on this form are account number, name as it appears on your bill, email address and your telephone number. You will then be sent an email with a username and password so that you can log on to Bord Gáis Energy's online service and access your account details. Please note that when you use your username and password you are authorising us to carry out all the instructions you have given us on this site.

2.Security

We will only allow you to log on and use the online account section of the site using your username and password. You must make sure that nobody else knows your username and password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your username and password, you can change your password immediately through the website or by phoning us on the number below.

3.Limitation of Liability

To the fullest extent permitted by applicable law, neither the Company nor any of its employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the Company has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

4.Provision of an Up-to-Date Email Address

For your online account to operate you must provide us with a valid and up-to-date e-mail address. Let us know immediately if you change your e-mail address in the "Edit User Details" section. Please note if you edit your email address through your online account your username will also change.

5.Contacting us about your Online Account

When your account is set up and you are logged in, you can contact us by e-mail by choosing the "Contact us" link, which you can access from most pages of the site. If you would prefer you can also email the web support team directly at helpme@bordgais.ie.

6.If Your Account is Unused, has Lapsed or is Duplicated

We have the right to discontinue or delete your accounts where you have:

  • Set up more than one online account (duplicate accounts) for the same supply;
  • Not used your accounts for longer than one years (unused or lapsed accounts); or
  • An account has been set up with an invalid e-mail address.

Where possible, we will attempt to contact you by email when we discontinue any accounts. Your gas supply will not be affected and we will continue to send your bills through the post. If we close or delete your online account, you can ask us for a new online account at any time.

7.Closing Your Gas or Electricity Account or Changing the Gas or Electricity Supply Address for your Online Account

If you wish to close your gas or electricity account or change your Gas or Electricity Supply Address for your account if you are moving house, you must contact us with a final meter reading and if at all possible, the name of the incoming customer.

For further information please see our Website Terms & Conditions of Use, our DisclaimerWebsite and App Privacy Notice, and our other customer Privacy Notices on our Data Protection page.

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