Terms & Conditions for Boiler Repair & Service - Boiler Repair Agreement
By purchasing the Bord Gáis Energy Repair and Complete Boiler Care Service offer (the “Combined Offer”) you agree to the terms and conditions set out below (the “Offer Ts & Cs”) as well as to our Gas Boiler Repair Terms and Conditions and to our Complete Boiler Care Terms and Conditions. Where any conflict or any inconsistency arises between these terms and conditions for the purposes of this Combined Offer, the Offer Ts & Cs will apply. As a services customer, you will be deemed to have accepted the terms and conditions and entered into an agreement with us from the date that you purchase the Combined Offer. Please read all terms and conditions carefully before purchasing the Combined Offer.
Bord Gáis Energy Limited (trading as Bord Gáis Energy), a company registered in Ireland (company number 463078), registered office at One Warrington Place, Dublin, Ireland (Telephone: 01 611 01 01/ Email: info@bordgais.ie), reserves the right to amend these terms and conditions at its sole discretion, for reasons such as adjusting to operational necessities. Any such amendments will apply to contracts entered into after the date the amended terms take effect and will not affect your existing contract. We will publish details of any changes on the Bord Gáis Energy website at www.bordgaisenergy.ie.
1. What’s Included?
When you purchase this Combined Offer and subject to an assessment that your boiler is suitable for Repair and Complete Boiler Care Service in accordance with our terms and conditions, one of our RGI registered service engineers will:
1.1. Repair
Visit the property, carry out various tests and checks on the boiler in order to diagnose the fault with it, provide you with a verbal update on the fault with the boiler and the estimated costs involved in repairing the boiler. This may include the costs of providing new parts or components for the boiler, which will be quoted and charged for separately. The service engineer will also provide you with an estimate of the time it will take to repair the boiler. Please be aware that sometimes it may not be possible to carry out the repair during the initial diagnosis visit.
1.2. Complete Boiler Care Service
Carry out our 19-point gas boiler service in accordance with the manufacturer’s instructions and/or guidelines as laid down in the current edition of the Irish Standard 813. The list of minimum checks and tests the service engineer will carry out on the Boiler is set out in our Complete Boiler Care Terms and Conditions.
Where possible, the Repair and Complete Boiler Care Service will be carried out on the same date but in some cases, the service engineer may have to return at a later date due to the availability of parts required.
Prior to the anniversary of your first boiler service visit, we will send you a notification letter to arrange a time for your next boiler service visit. If you are happy to continue with the Complete Boiler Care Service, and provided your boiler is still deemed suitable by our service engineer, the up to date price for Complete Care Boiler Service will be set out for you at https://www.bordgaisenergy.ie/services
2. Price?
The price for this Repair and Complete Boiler Care Service will be set out for you at https://www.bordgaisenergy.ie/services and is payable in full at the time of booking. Costs for any additional labour and parts that may be required to repair and/ or replace parts or components will be charged to you separately in accordance with the relevant terms and conditions.
Please note that the price for the Repair and Complete Boiler Care Service may be subject to change. However, should the price change, our website will be updated accordingly. Any such change will apply to contracts entered into after the date the change takes effect and will not affect your existing contract.
3. Complaints Procedure:
If you are unhappy with any service or contact that you have with us, you can register your complaint with us in any of the following ways:
3.1. calling our customer services on 01 611 01 01;
3.2. by email to info@bordgais.ie or through our website at www.bordgaisenergy.ie; or
3.3. by letter to Customer Care, Bord Gáis Energy, PO Box 10943, Freepost F4062, Dublin 2.
4. Privacy Information
You may be asked to provide us with your email address and certain other personal details to sign up to the Repair and Complete Boiler Care Service offer so that we may confirm your appointment date and time and provide you with a link to access the applicable terms and conditions.
We recommend that you read our Privacy Notice to understand your data protection rights and how we collect and use your personal data, which is accessible at www.bordgaisenergy.ie/resources/data-protection
The Privacy Notice does not form part of the contract between you and Bord Gáis Energy.
5. Cancellation
5.1. You have a right to cancel your Repair and Complete Boiler Care Service contract without charge:
(a) within 14 days of entering into this contract (the “Cooling Off Period”) without giving any reason for the cancellation. We will refund you within 14 days of the cancellation using the same method of payment you used to pay for the Combined Offer. You can cancel the agreement by completing the online Cancellation Form (found here), unless the Repair and Complete Boiler Care Service has been fully performed with your agreement before the expiration of the Cooling Off Period. If you requested that the Repair and Complete Boiler Care Service begin during the Cooling Off Period, you will be required to pay an amount proportionate to what has been provided up to the point of cancellation.
(b) up to 24 hours before your scheduled appointment by contacting our customer services team on 01 611 0101 or by email to homecare@bordgais.ie. The scheduled appointment may be rescheduled by you at the time of cancelling it to a new date and time agreed with us.
(c) If you cancel your appointment less than 24 hours before it is scheduled, we will charge you a cancellation fee equal to €30 (the “Cancellation Fee”), and you will be required to rebook another appointment.
(d) You will not be charged the Cancellation Fee if you cancel with less than 24 hours’ notice during the Cooling Off Period.
5.2. It is your responsibility to provide the service engineer with the necessary access to the property at the time of our appointment(s) to carry out the Repair and Complete Boiler Care Service. If we are not able to gain access to your property at the time of any appointment, because you are not available to provide access, we will not be able to carry out the Repair and Complete Boiler Care Service, and it is your responsibility to arrange another appointment.
5.3. If we are not able to gain access to your property at the time of an appointment, we will inform you that we were not able to carry out the Repair and Complete Boiler Care Service for this reason and we will charge you a fee equal to €30. You are also responsible for making sure that (a) we can safely access your property, which includes providing safe access to your Boiler; and (b) there is sufficient gas in the system to allow the Repair and Complete Boiler Care Service to be completed (applicable to pre-pay meters only).
5.4. In circumstances where we are not in a position to proceed with the Repair and Complete Boiler Care Service due to (a) or (b) (listed above in clause 5.3), we will inform you of this and charge you a fee equal to €30. It is also your responsibility to take care in or around areas where work is taking place during a Repair and Complete Boiler Care Service visit and to ensure that any children or animals in the property are kept away from any area where work is being carried out or equipment is being stored and all areas in between.
5.5. Please note that cancellation and rebooking of the Repair and Complete Boiler Care Service may result in a new contract being formed for the service. Please check our website for the prevailing price for service at the time of rebooking.
6. Your Statutory Rights
We are under a legal obligation to provide the Combined Offer in accordance with these terms and conditions. Nothing in these terms and conditions affects your statutory rights under the Consumer Rights Act 2022.