Changes to your PSO charge
The Public Service Obligation (PSO) is mandated by the Irish Government and approved by the European Commission. Due to current electricity market price trends and volatility a higher PSO payment will be required in 2024/2025. Given the relatively smaller payment that would be due to customers for the coming PSO year 2023/24, the CRU has decided to use this to mitigate some of this volatility. This will result in the PSO levy being set to zero from 1 October 2023 to 30 September 2024.
For further information please visit: cru.ie
The PSO rates for businesses from 1 October to 30 September 2024 are:
- PSO where MIC < 30kVA = €0
- PSO where MIC => 30kVA = €0
Frequently asked questions
Registering for an online account is quick and easy. Once you have the below details, you can register here.
- Account number
This is located on the top right-hand corner of your bill. It's ten characters long. If it begins with zero, please ensure you include this when entering your account number.
This is located on the top right hand corner of your bill just below the account number. The MPRN is eleven digits and the GPRN is 7 digits long. If it begins with zero, please ensure you include this when entering your MPRN/GPRN.
- Last 4 digits of your phone number
This is the last 4 digits of any phone number that you have provided for your account.
- Display name
This is the name that we'll use to communicate with you once you're registered. For example: 'Hi Joe'.
- Email address
Your sign in details will be sent to this email address, and it will be used for all electronic communication.
Once the registration is complete, you'll receive a confirmation email with a link for you to set your password. It's really important to complete this step and sign into your online account within 48 hours of receiving the email, as the link expires for security purposes.
Energy efficiency support
Are you seeking ways to reduce your business's energy consumption and costs? We're committed to supporting enterprises in achieving their energy efficiency goals. Through the SEAI's Energy Efficiency Obligation Scheme (EEOS), we provide financial and technical aid for both completed and ongoing energy efficiency initiatives.
Connect with us today to explore how we can assist in improving your business's energy efficiency.Find out more
Concerned about paying your bills?
We understand that these are difficult and uncertain times. If you’re worried about paying your bill, please call us on 01 611 01 92 so we can discuss your options and find a solution that works for you.
We can offer flexible payment options, including payment plans and scheduled payments.
Scheduled payments allow you to set up a recurring payment on a weekly or monthly basis, in addition to your existing payment method. For example, you can pay a specified amount per week towards your energy bills, to spread out your costs over time. This money will accumulate on your account and will be used towards your next bill. Regular payments of an amount you choose, at a time that suits you best, are applied to your credit or debit card.
You can set up a scheduled payment on your online account. To learn how to set up a scheduled payment, check out our video:
Whatever the problem, we’re always here to help. Please contact us in confidence for further information and assistance.
Arranging a payment plan
Please contact us at an early stage if you are experiencing difficulty making payments. You can call us on 01 611 01 92.
We can offer you flexible payment options and if your circumstances change, just let us know and we can discuss this further with you.