How do I check a payment has been applied to my account?

If you have an online account you can check your payments online. Login to your online account and select 'View Transactions' to view all payments transactions made since your last bill was issued. 

If you don't have an online account, contact our Business Direct Team through our online query form to check if a payment has been applied to your account. Please have your account number, account name and GPRN/MPRN available, which are located at the top of your bill. You should also have the following details available:  

• Date of payment 
• Amount paid 
• Method of payment 
• Any other information that may be of help e.g. receipt number 

In some instances you may be required to provide a copy of the receipt.