What is a vulnerable customer?

There are two types of vulnerable customers: special services and priority customers. 

There are two types of vulnerable customers, a special services customer for gas/electricity and a priority customer for electricity. 

A special services customer can qualify for our special services register if any of the following apply: 

  • Blind or partially sighted 

  • Mobility difficulties 

  • Deaf or hard of hearing  

  • Speech impaired  

  • Language difficulty  

  • Learning difficulty  

  • Mental health issues 

  • Dexterity difficulties 

  • Aged 66 or over and live alone, with minors or other elderly people 

You can register as a special services customer by completing our Online registration form

A priority customer is a person who is reliant on electrical home medical equipment, both life-supporting and non-life supporting. 
 
If you’d like to register as a priority customer, please complete our Online registration form
 
For further information or to print a registration booklet, please view our gas and electricity code of practices: 

Please note that usage of a Pay As You Go meter is not recommended for vulnerable customers.