What is a vulnerable customer?
There are two types of vulnerable customers: special services and priority customers.
There are two types of vulnerable customers, a special services customer for gas/electricity and a priority customer for electricity.
A special services customer can qualify for our special services register if any of the following apply:
- Blind or partially sighted
- Mobility difficulties
- Deaf or hard of hearing
- Speech impaired
- Language difficulty
- Learning difficulty
- Mental health issues
- Dexterity difficulties
- Aged 66 or over and live alone, with minors or other elderly people
You can register as a special services customer by completing our Online registration form
A priority customer is a person who is reliant on electrical home medical equipment, both life-supporting and non-life supporting.
If you’d like to register as a priority customer, please complete our Online registration form
For further information or to print a registration booklet, please view our gas and electricity code of practices:
Please note that usage of a Pay As You Go meter is not recommended for vulnerable customers.