My small/medium business user bill explained
See below for a guide to understanding your Small Business User (SBU) or your Medium Business User (MBU) commercial gas bill. If you're a group commercial customer, your bill may include a summary page at the beginning.
Section A: Your account information
Section B: Your bill summary and gas usage
Section C: Your rates and charges
Section D: Your bill messages
A: Your account information
1. Your bill address
This is the postal address where we send your bill to.
2. Your account number
This is your Bord Gáis Energy account number/account ID. Have this handy when you are contacting us.
3. Your plan and contract end date*
This is the name of the plan you're on. You'll also see your contract end date here. If you're not currently in contract with us, you won't see this line.
4. Your meter number
The unique number attached to the meter at your premise.
5. Your invoice number
This is the unique invoice number that has been assigned to your bill.
6. Your GPRN
Your GPRN (gas point reference number) is a seven-digit reference number used to identify your gas meter and connection to the gas network.
7. Your AC Band
This determines what customer type you are based on the number of kWh you use annually.
8. Bill issue date
This is the date we issued and sent you your bill.
B: Your bill summary and gas usage
1. Your gas usage (from and to period)
This is the duration of time that your bill and charges relate to.
2. Your usage comparison graph
This is a graph to show you how much gas you have consumed (kWh) during this billing period in comparison to this billing period last year. Please note this will only be available when 12+ months of usage has been consumed in order to compare.
3. Your balance summary
This box confirms the current total balance of your account and what date payment of this balance is due by. If your account is in credit you will notice a minus (-) before the total digits.
Please note there will also be confirmation included regarding your payment method.
C: Your rates and charges
1. Your bill breakdown (from and to time period)
This is the duration of time that the bill breakdown of your rates and charges relate to.
2. Standing charge
This is a fixed amount for the costs of providing your supply.
3. Rates and charges
You'll see the breakdown of your rates and charges which will confirm how many days you are being billed for and the number of kWh your meter has consumed during this period. Carbon tax is also be included in this section.
4. Your bill total
Beneath the VAT charges, you will see the amount due. This is the total amount of what is due to be debited. If you pay by direct debit, you will see in section B when your direct debit will be taken.
If your bill is showing a credit balance, you will see the letters CR to the right of the amount due figure.
5. Your previous bill and our payment received
We will confirm the total amount of your previous bill and what payment was received towards this bill in a minus figure. If the previous bill has not been fully paid, the remaining balance of this bill will be included in your bill Total.
6. Your meter consumption
Within this section of your bill, you will be provided with a breakdown of your gas usage for this bill. It will be displayed by showing you how many kWh was used on your meter. You will also see the definitions of the various meter read types (A, C & E).
D: Your bill messages
1. Message box
Messages will appear here relating to your balance on the bill and/or more information regarding certain rates and charges.
2. Other Information section
In this section we will provide you with some helpful information regarding our products and services.
*Contract end dates will only display on bills issued from 20 June 2023.