If I have a Smart meter, how do I close my account?

If you have chosen our Residential Variable Standard Smart tariff, you will need to contact us and provide the information outlined below to close your account. Please ensure to contact us on the day you are moving out of the property. If you contact us before then, we will need you to contact us back on the day of move out.
To contact us simply call us on 01 611 01 01.

Information you must provide when closing your existing account:

  • A meter reading*
    The importance of providing us with a final read is to ensure that you are only billed for the consumption you used up to the point of leaving the premise. Click here for help on reading your meter.
  • Contact details for the landlord or the new occupier
    By providing us with this information, it will help minimise the risk of disconnection of the meter.
  • Forwarding address for your final bill
    This is to ensure that the final bill and any other final correspondence relating to your closed account reaches you directly after you have left the premise.
    This number is located on the top right-hand corner of your bill.
  • Account number
    This number can also be found on your bill.

*If you are unable to provide us with a meter reading, our customer service agents can provide you with an estimate reading to close your account. The estimated read, while based on historic consumption, may not be as accurate as an actual read. You will be asked to provide verbal approval before we can use this estimate as your closing read. Please keep in mind that amending closing estimates is at the discretion of the corresponding Network company and may not always be approved.

With an electricity Smart Meter, you may still be required to provide a closing meter reading depending on your Meter Configuration Code as shown on the top righthand corner of your bill. If you have a Meter Configuration Code 12 (MCC12) then you are not required to provide a closing meter reading. If you have a Meter Configuration Code 01 or 16 (MCC01 or MCC16) then you will be required to submit a closing meter reading to us. If ESB Networks is able to read your meter remotely at this time then the ESB Networks meter reading will be used as your closing meter reading.

Important to note: If you are a landlord and your tenants have moved out of your property, please ensure to let us know.  You must  sign on to the account for the interim duration until new tenants move in to your property, to ensure you avoid any risk of disconnection. You can get in touch by simply completing our customer query section.

If you have chosen one of the following Smart tariffs, we can take your move out request up to seven days in advance of the move out date;

  • Smart Time of Use tariff
  • Discount Weekend Smart tariff
  • Free time Saturday/Sunday tariff

If we do this, we will use your consumption data provided to us by ESB Networks up until the move out date, in order to generate your final bill.

While we are speaking to you in relation to closing your existing account, you can request to have a new account set up for your new home. You will need to provide us with the information outlined below and we will look after the rest for you.

Information to provide us with to set up your new account for your new home:

  • Address for your new home
  • MPRN / GPRN (this number is located on the top right-hand corner of your bill)
  • A meter reading*