My Smart Pay As You Go meter has been disconnected, how can I be reconnected?

If you've been disconnected, you'll need to top up to get reconnected.

You must top up by your 'Stay Connected' amount or more to get reconnected.  We'll send you a message with your 'Stay Connected' amount, which is the minimum amount you must top up by to avoid disconnection.

Please ensure you always select Smart Pay As you Go Account when paying on the website.

Once you've topped up, we'll send a reconnection request to ESB Networks within one hour of your purchase. Networks will endeavour to complete the reconnection remotely within 15 minutes of this request.

ESB Networks don't need to be on site to disconnect or to reconnect your smart meter.

For safety reasons, you should always treat your electricity supply as live during all outages, as electricity supply may be restored at any time.

If you've made a payment of the 'Stay Connected' amount, and have not been reconnected, please contact us. 

For any Smart Pay As You Go emergencies, please call 01 5143017. This line is open Saturday, Sundays and Bank Holidays from 8am to 8pm. Please note this line is for SPAYG queries only.