What is your cancellation policy for online bookings?

You can cancel or reschedule gas boiler services without charge up to 24 hours before the booking time. If you cancel less than 24 hours in advance, we'll charge a cancellation fee of €30.

You'll also be charged a cancellation fee if - without at least 24 hours prior notice to us - the Service Engineer can't access your property to carry out the agreed work at the agreed time. 

You can cancel or reschedule your Service Engineer visit online, just sign in to your online account. If your appointment is at the status of 'dispatched' (allocated to one of our Service Engineers), you'll need to contact us.