Bord Gáis Energy announces disconnection moratorium

22 October, 2020

Bord Gáis Energy is announcing a disconnection moratorium for the duration of the current level 5 restrictions. No business or residential customer will be disconnected for non payment at this time.

This announcement follows the Price Pledge commitment made to customers in September of this year, when Bord Gáis Energy were the first energy provider to freeze residential gas and electricity prices ahead of the winter period, until at least March 2021. In October 2019, Bord Gáis Energy was the only energy provider to reduce prices before the winter 2019 period and also reduced prices in May of this year, combined, these two price reductions saved dual fuel customers an average of €97.53 per annum.

Managing Director of Bord Gáis Energy, Dave Kirwan said: “Since the start of this pandemic we have encouraged anyone concerned about paying for their energy to engage with us. We're committed to being as flexible as possible and working with our customers to find payment solutions. We hope that today’s announcement will offer help to those that need it most but also encourage anyone in difficulty to contact us. We can help set up sustainable payment plans that will ease the worry at this time and avoid undue debt build-up on their accounts”

Bord Gáis Energy's primary concern is the safety of customers and colleagues and all Government and HSE safety guidelines are adhered to at all times. Proactive residential and commercial door-to-door sales have ceased and those customers with meters are being advised that to ensure their bills are as accurate as possible they should submit meter readings either online or via the call centre. Customers with prepayment meters have been contacted via text advising how to top up either themselves or by a designated member of their social bubble visiting an outlet or toping up by phone or online.

Coming into the colder winter period, Bord Gáis Energy is committed to leaving no one in the cold, all service and repair work will be continued and if customers have concerns about their boiler they should get in touch. A robust set of procedures including screening questions are in place to keep both customers and service engineers safe in order to prevent against community transmission of Covid-19.

Bord Gáis Energy logo on a wall with a reflection