6 January 2021: The Bord Gáis Energy disconnection moratorium will remain in place for the duration of the current Level 5 restrictions. This means that no business or residential customer will be disconnected for non-payment at this time.
Managing Director of Bord Gáis Energy, Dave Kirwan said: “Since the start of this pandemic we have encouraged anyone concerned about paying for their energy to engage with us. We're committed to being as flexible as possible and working with our customers to find payment solutions. We introduced this disconnection moratorium during the last Level 5 restrictions and hope that today’s announcement will offer help to those that need it most. As always, we would also encourage anyone in difficulty to contact us; we can help set up sustainable payment plans that will ease the worry at this time and avoid undue debt build-up on their accounts”
Bord Gáis Energy's primary concern is the safety of customers and colleagues and all Government and HSE safety guidelines are adhered to at all times. Proactive residential and commercial door-to-door sales have ceased and those customers with meters are being advised that to ensure their bills are as accurate as possible they should submit meter readings either online or via the call centre.
Bord Gáis Energy is committed to leaving no one in the cold. All service and repair work will be continued and if customers have concerns about their boiler they should get in touch. A robust set of procedures including screening questions are in place to keep both customers and service engineers safe in order to prevent against community transmission of Covid-19.
For more information, the Coronavirus (COVID-19) Information Hub is here to help.
In September 2020, Bord Gáis Energy announced a price pledge which commits to freezing residential gas and electricity prices until at least March of this year.