Spend about €1,700 or less per bill
Spend about €850 or less per bill
Spend up to about €6,000 per bill
Spend up to about €3,500 per bill
Spend about €6,000 or more per bill
Spend about €3,500 or more per bill
Please allow 5 working days for payments to appear on your account.
Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan or we can arrange to fit Pay As You Go Meter. We will take your ability to pay into account when agreeing a payment plan or fitting a Pay As You Go Meter. You can also review our Electricity Billing Code of Practice for more information.
Using a Pay As You Go Meter
Payment Plans
Payment Arrangements
This facility is offered to customers in scenarios where a large, unexpected bill is received. The large billed balance in broken down to agreed instalments which are then added to customer’s bills over the agreed timeframe.
Outside Agencies
We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we will do our best to help.
However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 01 611 01 06 for further information and assistance.
We will engage with any agency you choose to give authority to, such as;
MABS – Money Advice and Budgeting Service
www.mabs.ie
0761 07 2000
Social Welfare Officer
The relevant local Community Welfare Officer (C.W.O.) can be referred to via
http://www.welfare.ie/en/Pages/home.aspx
St Vincent De Paul
https://www.svp.ie/Home.aspx
Yes we offer Electricity Level Pay.
With Level Pay your electricity costs are spread as evenly as possible throughout the year with payments made monthly from your account.
How Level Pay works:How do I apply for Electricity Level Pay?
Call us on 01 611 01 10. For more information please see our Level Pay Help and Questions section.
As the helpful energy company we want to make things as easy as possible for you. When your due date is coming up we may send you a quick text to let you know and provide a link to our easy pay option on the website www.bordgaisenergy.ie/paynow. We also know that from time to time bills can be missed and if this happens we will send you reminders through SMS, letters, emails and phone calls. Our SMS now contains a new helpful payment link which allows you to easily make payment without having to enter your account details, all you need is your debit or credit card.
You can apply for a refund by emailing info@bordgais.ie or by calling our customer care team on 01 611 01 10. We require the following information:
If you already pay by Direct Debit we will refund directly to your bank account.
You can either register for online account management and view your payments or call our customer care team on 01 611 01 10.
Please call our customer care team on 01 611 01 10. Please have the following information to hand before calling us:
In some instances you may be required to provide a copy of the receipt.