Help & Questions - Home Electricity - Payments

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Payments

What are my payment options?

  • 1. Direct Debit
    The easiest and most convenient way to pay is by Direct Debit. If you have an online account you can sign up online. Alternatively you can call us on 01 611 01 10 or by completing the below printable form.
    Download the Direct Debit Mandate Form in printer-friendly-format – (PDF 226KB)
  • 2. Online
    Register for online account management and you can securely pay your bill online at a time that is convenient to you. You can also use our Pay Now option which allows you to make a payment without registering for online account management.
  • 3. 24 hour telephone payment service;Call 01 611 01 10 to pay via your bank debit or credit card.
  • 4. Cash At any retail outlet where you see Payzone or PostPoint signs or at any Post Office. You can pay your bill in full or make a part payment to a suggested minimum of €20. Please have your bill with you.
  • 5.  Cheque.
    Please make your cheque payable to Bord Gáis Energy. Send your cheque, together with your completed bank giro credit transfer slip attached to the bottom of your bill to: Bord Gáis Energy PO Box 632 Kilrush Co. Clare. Please do not send cash in the post.

Please allow 5 working days for payments to appear on your account.

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I'm having difficulty in paying my electricity bill, what should I do?

Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan or we can arrange to fit Pay As You Go Meter. We will take your ability to pay into account when agreeing a payment plan or fitting a Pay As You Go Meter. You can also review our Electricity Billing Code of Practice for more information.

Using a Pay As You Go Meter

  • A meter is installed which allows you to pay for electricity as you use it.
  • You can monitor usage via the meter.
  • You can purchase credit in most local retail outlets.
  • You have total control of usage and spending.
  • We will take your ability to pay into account.

Payment Plans

  • We offer payment plans to customers as a temporary facility to assist customers to bring their balance back into current terms.
  • If, however, the payment plan is broken the account falls back into the collection process and full balance will be required.
  • There are Terms and Conditions involved to ensure you can retain your electricity supply:
    • payments must be paid on the date agreed and must be the agreed amount
    • A confirmation of payment plan is offered, and we will treat all information you give us in strictest confidence. We will take your ability to pay into account.

Payment Arrangements
This facility is offered to customers in scenarios where a large, unexpected bill is received. The large billed balance in broken down to agreed instalments which are then added to customer’s bills over the agreed timeframe.

Outside Agencies
We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we will do our best to help.

However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 01 611 01 06 for further information and assistance.

We will engage with any agency you choose to give authority to, such as;

MABS – Money Advice and Budgeting Service
www.mabs.ie
0761 07 2000

Social Welfare Officer
The relevant local Community Welfare Officer (C.W.O.) can be referred to via
http://www.welfare.ie/en/Pages/home.aspx

St Vincent De Paul
https://www.svp.ie/Home.aspx

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Can I spread my payments?

Yes we offer Electricity Level Pay.

With Level Pay your electricity costs are spread as evenly as possible throughout the year with payments made monthly from your account.

How Level Pay works:
  • You agree on a monthly payment amount
  • This is based on your previous year's consumption and our current charges for electricity.
  • You pay through Direct Debit

How do I apply for Electricity Level Pay?

Call us on 01 611 01 10. For more information please see our Level Pay Help and Questions section.

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I received a payment reminder SMS (text), is this from you?

As the helpful energy company we want to make things as easy as possible for you. When your due date is coming up we may send you a quick text to let you know and provide a link to our easy pay option on the website www.bordgaisenergy.ie/paynow. We also know that from time to time bills can be missed and if this happens we will send you reminders through SMS, letters, emails and phone calls. Our SMS now contains a new helpful payment link which allows you to easily make payment without having to enter your account details, all you need is your debit or credit card.

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My account is in credit, how do I get a refund?

You can apply for a refund by emailing info@bordgais.ie or by calling our customer care team on 01 611 01 10. We require the following information:

  • Your name
  • Account number
  • Address that you want the refund to go to

If you already pay by Direct Debit we will refund directly to your bank account.

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How do I check if my payment has been applied to my account?

You can either register for online account management and view your payments or call our customer care team on 01 611 01 10.

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I cannot see my payment on my bill, what can I do to query this?

Please call our customer care team on 01 611 01 10. Please have the following information to hand before calling us:

  • Date of payment
  • Amount paid
  • Method of payment
  • Any other information that may be of help e.g. receipt number

In some instances you may be required to provide a copy of the receipt.

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