Please contact our customer care team by calling 1850 632 632.
In the event that you are not happy with our initial response to your complaint, or the way it was handled, you may request that your complaint be escalated or you may write to:
Customer Care Department
PO Box 10943
You can also email us on email@example.com
If following a review and formal response, you are still not satisfied that your complaint has been dealt with, then the matter can be referred to the Commission for Energy Regulation (CER) for a final review. The CER operates as an independent review body and issues rulings on complaints on a case by case basis.
Your complaint may only be handled by the CER after it has gone through Bord Gáis Energy's full complaints handling procedure. The office of the Commission for Energy Regulation can be contacted by the following means:
Customer Care Team
Commission for Energy Regulation
P.O. Box 11934
The CER cannot deal with complaints in relation to Home Team gas boiler installation, the conduct of Registered Installers or Natural Gas Finance Limited. Please refer unresolved complaints in relation to these to:
National Consumer Agency
4 Harcourt Road
Tel: 1890 432 432
To view our codes of practice please click here. If you would like us to send you a copy of our codes of practice you can email your request to firstname.lastname@example.org or by calling our customer care team on 1850 632 632.
To view our customer charter please click here.
If you would like us to send you a copy of our customer charter you can email your request to email@example.com or by calling our customer care team on 1850 632 632.