Help & Questions - Home Gas - Data Protection

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Data Protection

Why does Bord Gáis Energy need to collect my data?

In order that Bord Gáis Energy may provide you with an effective service, it is necessary for Bord Gáis Energy to collect and use data relating to you while you are being supplied with natural gas. This data is used mainly to manage your customer account and for operational reasons, including, for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. We may use the data relating to you to carry out credit checks and for fraud prevention with licensed agencies, fraud prevention agencies and other licensed Natural Gas Suppliers. This data may be recorded by these organisations to prevent fraud, help make credit decisions about you and for debt collection purposes. Bord Gáis Energy may keep your data for a reasonable period after you cease to be supplied with natural gas but will not keep it for any longer than is necessary and/or as required by law.

Will Bord Gáis Energy disclose my details to third parties?

Bord Gáis Energy may disclose your data to other members of the Bord Gáis Energy group and agents who act on behalf of Bord Gáis Energy in connection with the activities referred to above. Such agents are only permitted to use your data as instructed by Bord Gáis Energy. They are also required to keep your data safe and secure. In the unlikely event of our being unable to provide you with natural gas, an alternative supplier may be directed to do so by the Commission for Regulation of Utilities. In these circumstances, we may need to pass certain data on to the new supplier to enable it to supply you with natural gas. We may also share your data with the Sustainable Energy Authority of Ireland in order to fulfil legislative requirements.

From time to time you may speak to employees of Bord Gáis Energy (or agents acting on its behalf) by telephone. To ensure that Bord Gáis Energy provides a quality service, your telephone conversations may be recorded. Bord Gáis Energy will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis Energy or any other purposes mentioned in this Notice.

You have the right to ask for a copy of your personal data (Bord Gáis Energy is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis Energy – Data Protection Officer, P.O. Box 51, Warrington Place, Dublin 2. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we and we will amend them.

Will Bord Gáis Energy contact me for marketing purposes?

Bord Gáis Energy, members of the Bord Gáis Energy group and/or agents acting on behalf of Bord Gáis Energy may wish to contact you by text message, e-mail, post, telephone or in person with information about products or services (relating to gas, electricity or other products and services, including those offered by third parties) which may be of interest to you.

I would like to be removed from the Bord Gáis Energy contact list

If you do not wish to be contacted by e-mail or text message with information about Bord Gais Energy products and services which relate to the supply of natural gas, electricity or Home Team products, please exercise your right of opt-out as described below. If you do not wish to be contacted by post, telephone or in person with information about Bord Gáis Energy products or services, including those which may not relate to the supply of natural gas, please exercise your right of opt-out as described below.

How do I exercise my right of opt-out?

When registering your marketing preferences with us, you are responsible for recording your preferences accurately. If you have multiple accounts with Bord Gáis Energy, you must ensure that your preferences are recorded accurately and inform us which accounts you wish to opt-out from.

You can exercise your right of opt-out by either:

Writing to us at:
Bord Gáis Energy
Data Protection Opt-Out
PO Box 10943
Freepost F4062
Dublin 2


completing the opt-out Web Form