Help & Questions - Home Gas - Level Pay

What is Level Pay?

Level Pay is a payment method that helps smooth your gas costs across the year.

You'll pay a monthly amount based on your previous year's gas usage and pay by Direct Debit. It's that simple.

How does Level Pay work?

We take the gas usage of your home over the last 12 months and apply our current prices to calculate an annual bill. We then divide by 12 to create a monthly payment amount which is paid by Direct Debit.

If you're not sure how much gas you use every year, don't worry – we'll help you estimate it just by answering a few short questions about your home when you sign up.

How do I sign up for Level Pay?

New customers can select Level Pay as part of their plan when they sign up.

Existing customers can call us on 01 611 01 10 or 1850 405 060 to set up Level Pay.

What happens when I sign up to Level Pay?

• You'll receive a monthly payment amount based on your annual usage
• You'll choose a monthly payment date that suits you
• Each month we'll take the correct payment amount by Direct Debit
• You'll still receive a bill every two months which will show the payments you've made and the upcoming payments
• Your payments will be smoother throughout the year rather than having higher bills in winter and lower bills in summer.
• You should submit meter reads to improve the accuracy of your monthly payments
• We will regularly review your account and your amount may change depending on your usage and payments. If so we will notify you on your bill and by text message
• You will receive a helpful guide with your confirmation letter and this will give you all the detail you need including a link to our level pay terms and conditions.

Will it cost me more if I choose Level Pay?

No, there is no additional charge for choosing Level Pay. In fact, gas customers who sign up to Level Pay get a 2% discount.

It's available to everyone on our standard price plan, just make sure you're signed up to Direct Debit to activate it.

Can I choose my monthly payment date?

Yes, whether its payday or some other time, you choose your monthly payment date that suits you.

Will my monthly payment amount ever change?

We carry out regular reviews because we know your usage can change, so it may be necessary to change your monthly amounts.

If your monthly Direct Debit amount changes, we'll let you know with a text message and the updated amount will appear on your next bill.

Will I still be sent a bill and if so how often?

Yes, you'll still receive a bill as normal every two months online or in the post. We'll continue to send you your bill so that you can see how much gas you have used, what it costs, the balance on your account and what your next payments are.

Will I pay the same as last year?

Annually we review what you've paid and used over the last twelve months to make sure there has been no over or under payment.

Following this annual review, if there's a balance of less that €120, it will be carried over into the next year and used to adjust the monthly payment amount for the next year.

If you've in excess of €120 credit, this can be refunded, however if there's a debt, we will need to recover this outstanding amount.

What happens if there is a balance owed or owing at the end of the year?

Following an annual review, if there's a balance of less that €120, it will be carried over into the next year and used to adjust the monthly payment amount for the next year.

If you've in excess of €120 credit, this can be refunded if you contact us to request a refund. We just need to ensure we have an actual meter reading.

Please note that if there is a debt on your account then we will need to recover this outstanding amount.

Who do I call if I have a query on Level Pay?

Call our Customer Care team on 01 611 01 10 or 1850 405 060 if you have anything you want to ask us about Level Pay. Make sure you have your bill to hand as we'll need your account number and GPRN number to deal with your query.