You should first review our Billing code of practice. Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan or arrange to fit a Pay As You Go Meter.
When considering a payment plan with you, we will take into account the value of the debt and the period of time outstanding, your previous payment history, your ability to provide security for future bills and any other material factors concerning you. You must then honour the payment plan if you want to retain your gas supply. We will treat all information you give us in strictest confidence.
We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we will do our best to help. However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 1850 78 77 88 for further information and assistance.
You should also contact the Money Advice and Budgeting Service (MABS) who provide information and assist customers in putting in place budget plans for bill payment. MABS is a national, free, confidential, independent and non-judgemental service for people in debt or at risk of getting into debt. It is a national service funded by the Department of Social Protection.
The MABS helpline service is 0761 07 2000, and is open Monday to Friday 9am to 8pm and www.mabs.ie provides information to assist people in debt or in danger of getting into debt. Anyone concerned about debt can also meet with one of MABS Money Advisers on a confidential basis to discuss their concerns and assess their options in any one of the 52 local MABS offices nationwide.
Yes we offer Gas Level Pay.
With Gas Level Pay your natural gas costs are spread as evenly as possible throughout the year with payments made monthly from your bank account.
How Gas Level Pay works:
How do I apply for Gas Level Pay?
Call us on 1850 405 060. For more information please see our Level Pay Help and Questions section.
You can apply for a refund by emailing email@example.com or by calling our customer care team on 1850 405 060. We require the following information:
If you already pay by Direct Debit we will refund directly to your bank account.
You can either register for online account management and view your payments online or call our customer care team on 1850 405 060
Please call our customer care team on 1850 405 060. Please have the following information to hand before calling us:
In some instances you may be required to provide a copy of the receipt.