Help & Questions - Home Gas - Payments

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Payments

What are my payment options?

  • 1. Direct Debit
    The easiest and most convenient way to pay is by Direct Debit. If you have an online account you can sign up online. Alternatively you can call us on 01 611 01 06 or 1850 787 788 or by completing the below printable form.
    Download the Direct Debit Mandate Form in printer-friendly-format – (PDF 199KB)
  • 2. Online
    Register for online account management and you can securely pay your bill online at a time that is convenient to you. You can also use our Pay Now option which allows you to make a payment without registering for online account management.
  • 3. 24 hour telephone payment service; Call 01 611 01 06 or 1850 787 788 to pay via your bank debit or credit card.
  • 4. Cash At any retail outlet where you see PayPoint, Payzone, PostPoint signs or at any Post Office. You can pay your bill in full or make a part payment to a suggested minimum of €20. Please have your bill with you.
  • 5.  Cheque
    Please make your cheque payable to Bord Gáis Energy. Send your cheque, together with your completed bank giro credit transfer slip attached to the bottom of your bill to: Bord Gáis Energy PO Box 632 Kilrush Co. Clare. Please do not send cash in the post.

I am having difficulty in paying my bill, what should I do?

You should first review our Billing code of practice. Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan or arrange to fit a Pay As You Go Meter.

When considering a payment plan with you, we will take into account the value of the debt and the period of time outstanding, your previous payment history, your ability to provide security for future bills and any other material factors concerning you. You must then honour the payment plan if you want to retain your gas supply. We will treat all information you give us in strictest confidence.

We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we will do our best to help. However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 01 611 01 06 or 1850 787 788 for further information and assistance.

You should also contact the Money Advice and Budgeting Service (MABS) who provide information and assist customers in putting in place budget plans for bill payment. MABS is a national, free, confidential, independent and non-judgemental service for people in debt or at risk of getting into debt. It is a national service funded by the Department of Social Protection.

The MABS helpline service is 0761 07 2000, and is open Monday to Friday 9am to 8pm and www.mabs.ie provides information to assist people in debt or in danger of getting into debt. Anyone concerned about debt can also meet with one of MABS Money Advisers on a confidential basis to discuss their concerns and assess their options in any one of the 52 local MABS offices nationwide.


Can I spread my payments?

Yes we offer Gas Level Pay.

With Gas Level Pay your natural gas costs are spread as evenly as possible throughout the year with payments made monthly from your bank account.

How Gas Level Pay works:

  • You agree on a monthly payment amount
  • This is based on your previous year's consumption and our current charges for gas.
  • You pay through Direct Debit

How do I apply for Gas Level Pay?

Call us on 01 611 01 06 or 1850 787 788. For more information please see our Level Pay Help and Questions section.


My account is in credit, how do I get a refund?

You can apply for a refund by emailing info@bordgais.ie or by calling our customer care team on 001 611 01 06 or 1850 787 788. We require the following information:

  • Your name
  • Account number
  • Address that you want the refund to go to

If you already pay by Direct Debit we will refund directly to your bank account.


I cannot see my payment on my bill, what can I do to query this?

You can either register for online account management and view your payments online or call our customer care team on 01 611 01 06 or 1850 787 788


How do I check if my payment has been applied to my account?

Please call our customer care team on 01 611 01 06 or 1850 787 788. Please have the following information to hand before calling us:

  • Date of payment
  • Amount paid
  • Method of payment
  • Any other information that may be of help e.g. receipt number

In some instances you may be required to provide a copy of the receipt.